Guest Services Host (Casual) – Evenings & Weekends

Wonthaggi Workers Club; Wonthaggi; On-site; AUD 30,000 - 39,000; Full time

Job summary

The Wonthaggi Workers Club is seeking a friendly Casual Receptionist to be the welcoming face of our community hub. You’ll greet members and guests, handle enquiries about facilities and events, and assist with memberships and check‑ins, all while delivering first‑class service in a lively club environment.

Join a supportive team and enjoy flexible casual hours, with evening, weekend and public holiday shifts.

Qualifications

• Excellent communication and customer service skills.
• Friendly, approachable and professional demeanor.
• Basic computer skills and ability to pick up new systems.
• Ability to juggle multiple tasks and work independently.
• Attention to cash handling accuracy.
• Reliability, punctuality and flexibility with hours.
• Available to work evenings, weekends and public holidays.
• Reception, hospitality or customer service experience is a bonus, but not essential.

Responsibilities

• Welcoming members and guests with a warm smile and top‑notch customer service.
• Assisting visitors with enquiries about facilities, services and events.
• Answering phone calls and directing callers to the right people.
• Processing new memberships and renewals and updating member details.
• Getting involved in member promotions, raffles and club activities.
• Handling cash and EFTPOS transactions with accurate records.
• Assisting with motel enquiries, reservations and guest check‑ins when needed.
• Keeping the reception area clean, tidy and presentable.
• Collaborating with other departments to keep operations running smoothly.
• Following club policies, procedures and compliance requirements.

Skills

Excellent communication

Customer service

Friendly demeanor

Basic computer skills

Cash handling accuracy

Reliability and punctuality

Flexibility with hours

Hospitality experience

Job description

The Wonthaggi Workers Club is seeking a friendly Casual Receptionist to be the welcoming face of our community hub. You’ll greet members and guests, handle enquiries about facilities and events, and assist with memberships and check‑ins, all while delivering first‑class service in a lively club environment.

Join a supportive team and enjoy flexible casual hours, with evening, weekend and public holiday shifts.