Guest Services & Front Office Lead — New Hotel Opening

Belingbak Hotels & Resorts; Dunsborough; On-site; AUD 120,000 - 150,000; Full time

Job summary

Belingbak Hotels & Resorts seeks an experienced Assistant General Manager to join the opening team of South West House in Dunsborough, WA. You will work closely with the General Manager to bring the new 54-room hotel to life and ensure seamless operation from day one.

As the operational 2IC, you’ll oversee day-to-day hotel operations, lead Guest Services and Front Office, and support department leaders while driving service standards and guest experiences across the property.

Qualifications

• 5+ years' experience within hotels or hospitality.
• Experience across Front Office, reservations or guest services.
• Strong Front Office and rooms operations with Housekeeping understanding.
• Hands-on leadership style - visible, engaged and hands-on.
• Strong commercial awareness and understanding of hotel performance.
• Great guest instincts and genuine hospitality passion.
• Ability to lead a multi-functional team and make decisions.
• Comfort with pace and ambiguity of opening a new hotel.

Responsibilities

• Oversee day-to-day hotel operations as operational 2IC.
• Lead Guest Services and Front Office operations.
• Support department leaders and drive standards across the hotel.
• Ensure guest experience is seamless from arrival to departure.
• Be on the floor, solve problems and lead across teams.
• Lead the hotel opening process and sustain service levels.

Skills

Leadership

Front Office

Guest Services

Housekeeping

Commercial awareness

Guest instincts

Decision making

Hotel openings

Job description

Belingbak Hotels & Resorts seeks an experienced Assistant General Manager to join the opening team of South West House in Dunsborough, WA. You will work closely with the General Manager to bring the new 54-room hotel to life and ensure seamless operation from day one.

As the operational 2IC, you’ll oversee day-to-day hotel operations, lead Guest Services and Front Office, and support department leaders while driving service standards and guest experiences across the property.