Guest Experience Generalist — Front Desk & F&B

Travel + Leisure Co.; Dunsborough; On-site; AUD 42,000 - 62,000; Full time

Job summary

Travel + Leisure Co. is seeking a Guest Service Generalist for Club Wyndham Dunsborough. You will perform front desk duties, assist with housekeeping, food & beverage, and maintenance tasks to ensure a smooth guest experience.

The role requires genuine passion for customer service, immaculate presentation, and flexibility to work weekends, evenings, and school holidays. A current driver’s license is preferable and full-time hours are available.

Qualifications

• Genuine passion for customer service.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• Ability to work a flexible roster, including weekends, evenings and school holiday period.
• Current drivers licence (preferable)

Responsibilities

• Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures.
• Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.
• Housekeeping functions such as cleaning & maintaining guest accommodation
• Food & Beverage functions such as preparing and serving Food & Beverages
• Maintenance functions such as maintaining guest accommodation and common areas

Skills

Customer service

Communication

Interpersonal skills

Flexible roster

Job description

Travel + Leisure Co. is seeking a Guest Service Generalist for Club Wyndham Dunsborough. You will perform front desk duties, assist with housekeeping, food & beverage, and maintenance tasks to ensure a smooth guest experience.

The role requires genuine passion for customer service, immaculate presentation, and flexibility to work weekends, evenings, and school holidays. A current driver’s license is preferable and full-time hours are available.