Guest Services & Dispatch Coordinator

Workpac; Rockhampton Regional; Hybrid; AUD 56,000 - 68,000; Full time

Benefits offered by this job

Hybrid working

Staff discounts

Annual salary reviews

Career development opportunities

Job summary

Rockhampton City Belmo Group is seeking a Customer Service Dispatch Coordinator to join a leading apartment hotel team in Rockhampton, Queensland. You will handle front line guest services, check-ins/outs, and diverse reservations across phone, email, online and walk‑in channels.

The role offers full time salaried and casual positions, with a hybrid working arrangement and a supportive, high-energy team culture in a modern office environment.

Qualifications

• Customer service experience in fast-paced environments.
• Strong problem solving and decision making on the go.
• Numeracy and price calculations using an ERP system.

Responsibilities

• Handle front line customer service including checkins and checkouts.
• Manage reservations via phone, email, online and walk-ins.
• Exceed guests' expectations and support team operations.

Skills

customer service

communication

multitasking

organization

data entry

computer literacy

Tools

ERP system

spreadsheets

Job description

Rockhampton City Belmo Group is seeking a Customer Service Dispatch Coordinator to join a leading apartment hotel team in Rockhampton, Queensland. You will handle front line guest services, check-ins/outs, and diverse reservations across phone, email, online and walk‑in channels.

The role offers full time salaried and casual positions, with a hybrid working arrangement and a supportive, high-energy team culture in a modern office environment.