Customer Service & Dispatch Coordinator

Workpac; Rockhampton Regional; Hybrid; AUD 56,000 - 68,000; Full time

Benefits offered by this job

Hybrid working

Staff discounts

Annual salary reviews

Career development opportunities

Job summary

Rockhampton City Belmo Group is seeking a Customer Service Dispatch Coordinator to join a leading apartment hotel team in Rockhampton, Queensland. You will handle front line guest services, check-ins/outs, and diverse reservations across phone, email, online and walk‑in channels.

The role offers full time salaried and casual positions, with a hybrid working arrangement and a supportive, high-energy team culture in a modern office environment.

Qualifications

• Customer service experience in fast-paced environments.
• Strong problem solving and decision making on the go.
• Numeracy and price calculations using an ERP system.

Responsibilities

• Handle front line customer service including checkins and checkouts.
• Manage reservations via phone, email, online and walk-ins.
• Exceed guests' expectations and support team operations.

Skills

customer service

communication

multitasking

organization

data entry

computer literacy

Tools

ERP system

spreadsheets

Job description

Customer Service Dispatch Coordinator

Rockhampton City Belmo Group

Rockhampton, Queensland

Job Description

Rockhampton’s Leading Apartment Hotel Group is expanding its team. We are seeking passionate customer service professionals to join our dynamic team at the Award winning Empire Apartment Hotel and Edge Apartment Hotel.

The Empire Apartment Hotel and sister property Edge Apartment Hotel are the leading Rockhampton and Central Queensland accommodation properties in the heart of the CBD Riverfront Precinct. Our hotels offer a range of corporate accommodation options across 200 guest rooms from Studio Hotel Rooms to stylish modern One, Two and Three Bedroom Self Contained Apartments.

The Empire Apartment Hotel is the most awarded Hotel in Central Queensland having been awarded an impressive Seven Gold Queensland Tourism Awards since opening plus winning Gold and Silver at the Australian Tourism Awards.

All team members are required to deliver exceptional customer service and have a warm welcoming attitude to all hotel guests. Consistency is paramount and a positive “can-do” attitude and the ability to work under pressure are key skills.

This is an exciting opportunity for a fresh start with both Full Time Salaried and Casual positions available.

Key Responsibilities

• Exceptional front line customer service including checkins and checkouts and resolving guest requirements
• Operating a busy reservation desk with phone, email, online and walkin reservations
• Exceeding guests expectations
• Supporting fellow team members across our entire operation

Ideal Candidate

• passionate and enthusiastic about customer service
• mature and experienced
• good organisational skills
• well presented, confident and self motivated
• professionally friendly
• computer literate with data entry and spreadsheet reporting
• shifts include 6.00am to 2.00pm or 2.00pm to 10.00pm over a 7 day roster (Monday to Sunday)
• previous customer service and reception experience preferred but not essential

Salary and Benefits

• Competitive Salary & Performance Bonuses + Super + Profit-Sharing Bonus (paid after 6-month probation)
• Annual Salary Reviews
• Tools for Success – Laptop provided to ensure efficiency in your role
• A Social & Supportive Team – Be part of a collaborative, high-energy group that works hard but knows how to have fun.
• Modern, Open-Plan Workspace – Work in a state-of-the-art environment designed for teamwork and productivity.

Working Hours and Contract

Full Time Salaried positions

Casual positions available

Location

Rockhampton, Queensland

Requirements

• Customer service experience – ideally in retail, hospitality, or a fast-paced environment where multitasking and customer interaction are key.
• A natural problem solver – enjoy finding solutions, making decisions on the go.
• Confidence with humility – take initiative but also open to feedback.
• Numeracy skills – comfortable with pricing, product calculations, and order processing in an ERP system.
• Adaptable communication skills – will be speaking with architects, builders, subcontractors.
• A strong sense of responsibility – take ownership of your work and can deliver results.

Benefits

• Competitive salary: $62,000 + 12.5% super (pro-rated for part-time hours)
• Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
• Hybrid working with a blend of office and home-based work
• Strong focus on work-life balance
• Staff discounts with more than 400 leading Australian retailers
• Up to 25% discounts across Suncorp brands including AAMI, Shannons, Apia and more
• Reward and recognition programs
• Ongoing learning, career development and internal progression opportunities
• Join one of Australia's most trusted and inclusive employers
• Opportunities to get involved in community initiatives and volunteering programs

Working hours example (AAMI Specialist)

7.5 hours a day on Mon, Tues, Wed & Fri.

Start window: 9:00am - 11:00am (8:00am - 10:00am during daylight saving).

Benefit of Working for Suncorp

We believe we are our best when our workforce is as diverse, talented and passionate as the communities we live & operate.

We encourage contact for a confidential conversation.

Eligibility

Applicants must have a valid entitlement to work in Australia and be 18 years or older at commencement due to restriction/requirements on the sale of particular products.

Safety & Compliance

• Participation in a pre-employment medical (including Drug & Alcohol screening)
• Ongoing compliance with our zero-tolerance Drug & Alcohol policy
• Commitment to WHS, Quality and Environmental standards

Additional job details

Customer Service Officer roles at various companies.