Guest Services & Dining Host - Day Shift

Serco Group; Hobart; On-site; AUD 48,000 - 60,000; Full time

Job summary

Serco Group in Tasmania is seeking a versatile Reception and Food & Beverage associate to welcome guests, manage check-ins/outs, and deliver attentive service across restaurant, bar and lounges. You will handle reservations, take requests, and provide local information to ensure a memorable guest experience.

This dual-role combines front desk duties with dining support, requiring friendly communication, reliability and teamwork.

Qualifications

• Excellent communication and customer service skills.
• Able to multitask in a fast-paced environment.
• Welcoming, professional and team-focused demeanor.

Responsibilities

• Greet guests warmly and provide exceptional customer service.
• Manage check-ins, check-outs, and reservation enquiries.
• Handle phone calls, emails, and guest requests professionally.
• Process payments and maintain accurate records.
• Provide local information and assist with guest itineraries.
• Serve guests in the restaurant, bar, and lounge areas.
• Take orders, deliver meals, and maintain a clean dining environment.
• Assist with bar service (training provided if required).
• Set up and pack down dining areas.
• Follow food safety and hygiene standards.

Skills

Communication

Customer service

Multitasking

Reliability

Teamwork

Hospitality experience

Job description

Serco Group in Tasmania is seeking a versatile Reception and Food & Beverage associate to welcome guests, manage check-ins/outs, and deliver attentive service across restaurant, bar and lounges. You will handle reservations, take requests, and provide local information to ensure a memorable guest experience.

This dual-role combines front desk duties with dining support, requiring friendly communication, reliability and teamwork.