Guest Services Attendant: Angourie Resort

NRMA; Yamba; On-site; AUD 34,000 - 44,000; Part time

Job summary

NRMA Angourie Resort in the Yamba region is seeking a confident Guest Services Attendant to welcome guests and share local knowledge. You’ll manage check-ins and check-outs, answer inquiries, and help guests plan their stay with Day Spa bookings and region tips.

This casual role suits people who enjoy interacting with guests, delivering exceptional service, and working varied shifts between 7:30am and 7:00pm, with most weeks 1–2 shifts. Training provided and friendly team environment.

Qualifications

• Excellent customer service and guest-facing skills.
• Friendly, approachable and professional communication.
• Willingness to learn about the local area and share recommendations.
• Ability to work independently and as part of a team.

Responsibilities

• Welcoming guests with friendly and professional service.
• Managing check-ins, check-outs and guest enquiries.
• Providing local recommendations, tourism information and insider tips on the best things to see and do in the region.
• Taking and managing Day Spa bookings and payments.
• Welcoming Day Spa guests and providing tours of the facilities.
• Assisting guests with requests and resolving enquiries with confidence and care.
• Supporting the smooth day-to-day operation of Front Office.
• Working independently while maintaining a high standard of service.

Job description

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

Welcome Guests | Share Local Knowledge | Create Memorable Experiences

We're on the lookout for a confident and customer-focused Guest Services Attendant to join our team at NRMA Angourie Resort on a casual basis. Located just minutes from Yamba's stunning beaches and national parks, Angourie Resort offers guests a relaxed coastal escape complete with premium accommodation, a restaurant, day spa and resort facilities. As one of the first faces our guests see, you'll play an important role in creating memorable experiences from the moment they arrive.

This is much more than a traditional reception role. You'll be helping guests make the most of their stay, sharing local recommendations, supporting our Day Spa operations and ensuring every guest feels genuinely welcomed.

What you will do

• Currently offering approximately 1-2 shifts per week
• Opportunities for additional hours during peak periods and holiday seasons
• Typical afternoon shifts are 2:00pm to 7:00pm
• Flexibility is required, with shifts operating between approximately 7:30am and 7:00pm depending on business needs

As part of our Front Office team, you'll help deliver exceptional guest experiences by:

• Welcoming guests with friendly and professional service
• Managing check-ins, check-outs and guest enquiries
• Providing local recommendations, tourism information and insider tips on the best things to see and do in the region
• Taking and managing Day Spa bookings and payments
• Welcoming Day Spa guests and providing tours of the facilities
• Assisting guests with requests and resolving enquiries with confidence and care
• Supporting the smooth day-to-day operation of Front Office
• Working independently while maintaining a high standard of service

What you will bring

We're looking for someone who enjoys connecting with people and takes pride in delivering outstanding customer service.

You’ll be someone who:

• Loves helping people and creating positive experiences
• Is friendly, approachable and professional
• Communicates confidently with guests from all walks of life
• Takes initiative and enjoys working independently
• Is organised, reliable and detail-oriented
• Enjoys learning about the local area and sharing recommendations with guests
• Brings a positive attitude and strong team spirit

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

If you're passionate about people, love the local area and enjoy creating memorable guest experiences, we'd love to hear from you.