Lead Housekeeper: Angourie Resort

My NRMA; Yamba; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Travel discounts with SIXT car rental,

Complimentary myNRMA membership with R

Discounts on NRMA insurance products

Job summary

NRMA Parks & Resorts is seeking a Lead Housekeeper for the Angourie Resort in Yamba. You will oversee a superstar team of up to 12 Housekeepers, ensuring 66 apartments and villas, plus public spaces, are guest-ready and sparkling clean.

Report to the Housekeeper Manager and drive high standards of cleanliness, guest experience, and operational efficiency. A 7-day rotating roster with weekends and holidays is required, with flexibility as needed.

Qualifications

• Experience leading a housekeeping team is essential.
• Ability to train and onboard new staff to standard procedures.
• Strong attention to detail to ensure guest-ready spaces.

Responsibilities

• Lead and motivate a team of up to 12 Housekeepers.
• Delegate tasks to ensure smooth daily operations.
• Train and onboard new staff with gold-standard procedures.
• Manage storeroom inventory and maintain ready-for-action supplies.
• Ensure cleanliness of 66 apartments and villas and all public spaces.

Skills

Leadership

Delegation

Training & Onboarding

Linen liaison

Quality assurance

Roster management

Attention to detail

Team motivation

Job description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

Are you someone who loves making things shine and thrives on creating those “wow” moments for guests? We’re on the lookout for a Lead Housekeeper to join our team at the beautiful Angourie Resort in Yamba.

This is your chance to oversee a superstar team of up to 12 Housekeepers, ensuring our 66 apartments and villas, plus every public and common space, are always guest-ready and sparkling clean. You’ll be the go-to person for all things housekeeping, reporting to our Housekeeper Manager and making a real impact on every guest’s stay.

What You’ll Do

• Lead & Motivate: Inspire and guide theteam, keeping spirits high and standards even higher.
• Task Delegation: Keep the wheels turning by efficiently assigning tasks for smooth daily operations.
• Train & Onboard: Welcome new team members and show them the ropes, ensuring everyone knows our gold-standard procedures.
• Storeroom Maestro: Manage storeroom inventory like a pro so we’re always ready for action.
• Quality Assurance: Champion our commitment to a warm, friendly, and immaculate guest experience.
• Linen Liaison: Work closely with our external linen company to keep everything fresh and fabulous.
• All-Area Oversight: Oversee the cleanliness of ourapartments and villas, plus all public areas and amenities.

What You’ll Bring

• Roster Flexibility: Available to work a 7-day rotating roster, including weekends, public holidays, and school holidays (average start 8:00am, with flexibility as needed).
• Eagle Eye for Detail: You spot the speck no one else sees!
• Physical Stamina: Ready to stand, walk, bend, and lift as you work your magic.
• Team Spirit: A natural motivator who loves working with people and leading by example.

What’s in it for You?

At Parks & Resorts, we’re not just about discounts (although you’ll get those too!). We offer benefits to help make work and life just right for you:

• Progressive flexibility, leave and well-being benefits to balance all of life’s priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gym memberships, attractions, restaurants, and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Opportunities to grow, progress, or relocate your career across the NRMA Group and our many locations

Know You Belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

As part of our recruitment process, successful applicants will be required to complete pre-employment checks.