Guest Services Associate - Campground Reception

Belgravia PRO; Gold Coast City; On-site; AUD 34,000 - 44,000; Part time

Job summary

BelgraviaPRO is seeking a friendly Receptionist to manage guest service on South Stradbroke Island, including face-to-face and phone support. The role starts as casual with potential for permanent placement, reporting to Park Manager, and includes admin duties and training on the in-house booking system.

You will need a customer-first approach, a willingness to learn, and availability across weekends and public holidays. CPR, police check, and Working with Children checks are required.

Qualifications

• Customer service excellence is required.
• Professional and personable telephone manners are essential.
• Experience handling cash and EFTPOS transactions.
• Willingness to learn booking systems and processes.

Responsibilities

• Greet guests face-to-face and over the phone with a friendly, professional manner.
• Manage reception duties and guest inquiries with accuracy.
• Operate the in-house booking system and assist with administrative tasks.
• Assist with cash handling and payments.
• Maintain cleanliness and support a 7-day week roster including weekends and public holidays.

Skills

Customer service

Telephone etiquette

Cash handling

EFTPOS transactions

Teamwork

Flexible hours

Booking systems

Tools

RMS 9+ (Online Reservation System)

Job description

BelgraviaPRO is seeking a friendly Receptionist to manage guest service on South Stradbroke Island, including face-to-face and phone support. The role starts as casual with potential for permanent placement, reporting to Park Manager, and includes admin duties and training on the in-house booking system.

You will need a customer-first approach, a willingness to learn, and availability across weekends and public holidays. CPR, police check, and Working with Children checks are required.