Guest Services Agent - Create Memorable Stays

Accor; Perth; On-site; AUD 45,000 - 65,000; Full time

Job summary

InterContinental Sorrento Mornington Peninsula is seeking a Guest Service Agent to join a charming, internationally minded team that values exceptional guest experiences. You will welcome guests, assist with check-in/check-out, handle bookings and payments, and strive to exceed expectations with personalized recommendations.

Applicants with Front Office experience and/or Opera PMS knowledge will be highly regarded.

Qualifications

• Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
• Strong communication and guest-service orientation are essential.
• Ability to handle guest requests and payments efficiently.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Identify and acknowledge IHG Rewards Club members and regular guests.
• Handle bookings, payments, and guest inquiries with a confident, friendly approach.
• Provide tailored recommendations and resolve guest issues promptly.
• Be the trusted point of contact for guests throughout their stay.

Skills

Communication skills

Opera PMS

Tools

Opera PMS

Job description

InterContinental Sorrento Mornington Peninsula is seeking a Guest Service Agent to join a charming, internationally minded team that values exceptional guest experiences. You will welcome guests, assist with check-in/check-out, handle bookings and payments, and strive to exceed expectations with personalized recommendations.

Applicants with Front Office experience and/or Opera PMS knowledge will be highly regarded.