Guest Experience Ambassador — Luxury Resort (Full-Time)

IHG Hotels & Resorts; Gold Coast City; Sur place; AUD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Birthday leave

Staff accommodation discounts

F&B discounts

Enhanced parental leave

Flexible work options

Learning & development

Career milestones

Transfer of entitlements

Discounts

Résumé du poste

InterContinental Sanctuary Cove Resort on the Gold Coast seeks a Full Time Guest Service Agent to warmly welcome guests, manage arrivals/departures and deliver personalised service that reflects the InterContinental experience.

Join our Front Office team to support seamless check-in/check-out, share local knowledge, and contribute to memorable stays in a luxury setting with world-class training and career development opportunities.

Qualifications

• Previous Front Office or guest service experience in hospitality.
• Excellent communication and interpersonal skills.
• Ability to work a rotating roster including mornings, evenings, weekends and public holidays.

Responsabilités

• Greet guests warmly and manage check-in/check-out efficiently.
• Assist with guest inquiries, reservations, and payments with accuracy.
• Provide local knowledge on facilities, dining venues, and attractions on the Gold Coast.
• Maintain accurate guest records in line with brand standards.

Connaissances

Front Office experience

Guest service

Communication

Interpersonal skills

Problem solving

Attention to detail

Teamwork

Opera PMS

Flexible schedule

Australian working rights

Driver's license

Outils

Opera PMS

Description du poste

InterContinental Sanctuary Cove Resort on the Gold Coast seeks a Full Time Guest Service Agent to warmly welcome guests, manage arrivals/departures and deliver personalised service that reflects the InterContinental experience.

Join our Front Office team to support seamless check-in/check-out, share local knowledge, and contribute to memorable stays in a luxury setting with world-class training and career development opportunities.