Guest Service Agent (Full Time) | Intercontinental Sanctuary Cove Resort

Intercontinental Hotels & Resorts; Gold Coast City; Sur place; AUD 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Discounted accommodation across IHG

F&B discounts

Enhanced parental leave benefits

Flexible work options

Career development programs

Résumé du poste

InterContinental Sanctuary Cove Resort is seeking a Full Time Guest Service Agent for its Front Office team on the Gold Coast, Australia. You will greet guests, manage check-in/out, handle reservations and inquiries, and deliver personalised experiences across a luxury resort.

Join a team that values warmth, professionalism, and genuine hospitality while supporting continuous improvement and staff development in a renowned InterContinental property.

Qualifications

• Front Office, Guest Service, Reservations, or hospitality experience
• Passion for creating memorable guest experiences
• Excellent communication and interpersonal skills
• Calm, positive under pressure; problem solving
• Detail-oriented and organised
• Willing to learn and grow in luxury hospitality
• Ability to work independently and in a team
• Opera PMS experience preferred

Responsabilités

• Welcoming guests with warmth and professionalism; ensuring a smooth check-in/out
• Managing arrivals and departures for a seamless guest experience
• Assisting with guest enquiries, reservations, requests, and payments accurately
• Recognising IHG One Rewards members and returning guests for personalised service
• Sharing knowledge of resort facilities, dining venues, and local attractions
• Resolving guest concerns with empathy and a solution-focused approach
• Building positive relationships with guests and colleagues to enhance the experience
• Collaborating with other departments to ensure seamless service across the resort
• Maintaining accurate guest records and compliance with brand standards
• Participating in training and development programs to support improvement

Connaissances

Front Office experience

Guest service

Communication skills

Problem solving

Attention to detail

Teamwork

Opera PMS

Flexible roster

Australian working rights

Driver's license

Outils

Opera PMS

Description du poste

Guest Service Agent (Full Time) | InterContinental Sanctuary Cove Resort

InterContinental Hotels & Resorts – Sanctuary Cove QLD

At InterContinental Sanctuary Cove Resort, we create unforgettable experiences in one of Australia's most iconic luxury resort destinations.

As the first InterContinental Resort to open in Australia, our resort combines timeless Queensland elegance with genuine hospitality, offering guests the perfect blend of relaxation, connection, and discovery. As part of IHG Hotels & Resorts, we pride ourselves on delivering personalised service and creating meaningful moments that leave lasting impressions.

We are currently seeking a Full Time Guest Service Agent to join our Front Office team.

About the Role

As a Guest Service Agent, you'll be at the heart of the guest journey, creating memorable first impressions, building genuine connections, and ensuring every guest feels welcomed, valued, and cared for throughout their stay.

Working within our Front Office team, you'll play an integral role in delivering the seamless, intuitive service that defines the InterContinental experience.

No two days are the same, but your key responsibilities will include:

• Welcoming guests with warmth, professionalism, and genuine hospitality
• Managing guest arrivals and departures, ensuring a smooth and efficient check-in and check-out experience
• Assisting with guest enquiries, reservations, requests, and payments with accuracy and attention to detail
• Recognising IHG One Rewards members and returning guests to deliver personalised experiences
• Sharing knowledge of resort facilities, dining venues, local attractions, and experiences across the Gold Coast
• Resolving guest concerns with empathy, confidence, and a solution-focused approach
• Building positive relationships with guests and colleagues to enhance the overall guest experience
• Collaborating with other departments to ensure seamless service delivery across the resort
• Maintaining accurate guest records and ensuring compliance with brand and operational standards
• Participating in training, development programs, and team initiatives that support continuous improvement

What We're Looking For

We're looking for someone who genuinely enjoys connecting with people and is passionate about delivering exceptional service.

You’ll bring:

• Previous experience in a Front Office, Guest Service, Reservations, or hospitality environment
• A passion for creating memorable guest experiences and exceeding expectations
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities and a calm, positive approach under pressure
• Excellent attention to detail and organisational skills
• A willingness to learn, adapt, and grow within a luxury hospitality environment
• The ability to work both independently and collaboratively within a team
• Experience using Opera PMS or similar hotel management systems will be highly regarded
• Flexibility to work a rotating roster including mornings, evenings, weekends, and public holidays
• Full Australian working rights
• Current car driver's licence (Class C highly desirable)

Why Join Us?

At InterContinental Sanctuary Cove Resort, we believe our people are at the heart of everything we do. We are committed to creating an environment where you can bring your authentic self to work, feel supported in your development, and build a rewarding career in hospitality.

As part of our team, you'll enjoy:

• Discounted accommodation across IHG Hotels & Resorts worldwide
• Food and beverage discounts
• Enhanced parental leave benefits
• Flexible work options and proactive wellbeing initiatives
• Access to world-class learning, leadership, and career development programs
• IHG Career Milestone celebrations and service recognition
• Transfer of entitlements as you grow your career across IHG properties
• Access to exclusive retail and lifestyle discounts

Join Our Extraordinary World

If you're passionate about hospitality, thrive in a guest-focused environment, and enjoy creating memorable experiences every day, we'd love to hear from you.

To learn more about InterContinental Sanctuary Cove Resort, visit: www.sanctuarycove.intercontinental.com