Guest Services Agent - Casual/Part Time Lancemore Milawa

Lancemore Hotel Group; Milawa; On-site; AUD 30,000 - 47,000; Part time

Job summary

Lancemore Milawa Hotel is seeking a passionate Guest Services Agent (casual/part time) to join our Front Office team. Deliver exceptional guest experiences across reservations, arrivals, during the stay and departures, and help personalise every guest journey.

As an ambassador for our boutique brand, you’ll know the Northeast Victoria region, respond to feedback, and handle enquiries with warmth. You’ll work mornings, evenings, weekends and public holidays with energy and teamwork.

Qualifications

• Guest service experience preferred.
• Attention to detail and administrative skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Deliver exceptional guest experiences at every stage: reservations, arrivals, during stay and departures.
• Be an ambassador for the boutique Lancemore brand over phone, email and in person.
• Know the Northeast Victoria region and personalise guest experiences.
• Respond to guest feedback and handle concerns professionally.

Job description

• Be part of our fun, guest service focused team!
• Advance your career with us or start a new career chapter
• Attractive salary + benefits

• Join Lancemore Milawa a boutique hotel in regional Victoria
• Be part of our fun, guest service focused team!
• Advance your career with us or start a new career chapter
• Attractive salary + benefits

Lancemore Milawa Hotel is currently on the hunt for a passionate Guest Services Agent (casual/part time) to join our Front Office team.

About The Role

• Deliver exceptional guest experiences at every part of their journey including reservations, arrivals, during their stay, departures and after they’ve left us
• Be an ambassador for the hotel, positively representing and promoting our boutique brand over the phone, by email and in person
• Love the Northeast Victoria life. Know what’s on, where to go and what to see, and be able to personalise and take the guest experience to the next level
• Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
• Get a kick out of helping, problem-solving and being accountable for your workload, by taking initiative and working collaboratively.
• Enjoy the flexibility of working mornings, evenings, weekends and public holidays.

YOU COULD BE THE ONE IF......

You have a demonstrated track record of delivering Guest Satisfaction with a flair for luxury and boutique. You have an acute eye for detail and exceptional administrative skills and able to pick up systems. You are able to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively. You are passionate about interacting with guests, exceeding their expectations, managing feedback and love wowing guests with flawless service experiences.

Last, but certainly not least, you are a great person to work with, reliable, level-headed, organized with a bundle of energy. You have the freedom to raise the bar through your creativity and innovative "out of the box" approach.

WHY WORK FOR LANCEMORE HOTELS?

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

• Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
• We are expanding across Australia and are unique in being a family-owned company that combines the head of a large operation with the heart of a family company.
• You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
• We value our people and, as such, offer career progression, generous staff discounts, companywide incentives, and team social activities.
• We are constantly looking for better ways to do....well everything.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...