Group Sales Executive Lancemore Hotel Group

Lancemore Hotel Group; City of Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working model

Career progression

Inclusive culture

Staff discounts

Team events

Impactful work

Job summary

Lancemore Hotels is seeking a Conference and Event Sales Executive to manage enquiries from first contact to confirmed booking and handover across our boutique portfolio.

Reporting to the Director of Sales, you will join a high-performing team within a family-owned business, blending premium hospitality with a collaborative, performance-driven culture. The role offers hybrid working from Melbourne CBD with opportunities to upsell across accommodation, dining and activities.

Qualifications

• 2+ years' experience in hotel or venue sales/enquiries-to-booking cycle.
• Excellent phone manner and written communication to represent a premium brand.
• High attention to detail in proposals, contracts and event orders.
• Strong organisation and time management for multiple enquiries and deadlines.
• Relationship-building with client base and re-engagement of past clients.
• Proficiency with Microsoft Office, CRM and PMS; iVvy experience is a bonus.

Responsibilities

• Respond to inbound conference and events enquiries by phone and email with warmth and speed.
• Qualify leads, prepare accurate proposals and quotations, negotiate terms and convert enquiries into bookings.
• Manage contracts and deposits with accuracy and hand confirmed bookings to on-site teams.

Skills

CRM management

Customer service

Negotiation

Proposal writing

Tools

Microsoft Office

iVvy

CRM systems

Job description

• Full-time role with one of Australia's leading boutique hotel groups
• Melbourne CBD Head Office with hybrid working
• The ideal step up from reservations or events coordination into hotel sales

Are you known for the quality of your follow-through as much as your energy?

Lancemore Hotels is looking for a Conference and Event Sales Executive who combines warm, polished customer service with a sharp eye for detail to manage conference and events enquiries across our portfolio, from first contact through to confirmed booking and handover.

Reporting to the Director of Sales, you'll be a key part of a high-performing, supportive sales team in a family-owned business that has been a leader in boutique luxury and residential conferencing since 1986.

About The Role

• Respond to inbound conference and events enquiries by phone and email with warmth, speed and professionalism
• Qualify leads, prepare accurate proposals and quotations, negotiate terms and convert enquiries into confirmed business
• Manage contracts and deposits with a high level of accuracy, and hand confirmed bookings over cleanly to our on-property teams
• Conduct site inspections and familiarisation visits, with thorough follow-up Identify upsell and cross-sell opportunities across accommodation, dining and activities, and across the wider Lancemore portfolio
• Look after a portfolio of existing clients, and re-engage past clients to generate new enquiries
• Keep the pipeline current and accurate in our CRM and contribute to weekly forecasting and reporting
• Support the Director of Sales with campaigns, promotions and outbound sales activity

What We're Looking For

At least 2 years' experience in a hotel or venue, reservations or conference & events, with exposure to the full enquiry-to-booking cycle

Excellent phone manner and written communication, with the confidence to represent a premium brand

High attention to detail: you catch the errors before the client does, particularly in proposals, contracts and event orders

Strong organisation and time management, comfortable juggling multiple enquiries and deadlines

A natural relationship builder with a genuine customer-service orientation

Sound skills across Microsoft Office, CRM and property management systems (iVvy experience a bonus)

A positive, can-do attitude aligned with our values

Why join Lancemore Hotels?

Since 1986, Lancemore Hotels has been a trailblazer in boutique luxury and residential conferencing. We blend the soul of a family-owned business with the polish of a leading lifestyle brand. You'll be part of a values-led team focused on performance, personal growth and authentic hospitality.

We Offer

• A hybrid working model for flexibility and balance
• Genuine career progression across a growing hotel group
• A fun, inclusive, high-performance culture
• Staff discounts, incentives and engaging team events
• A chance to make a real impact in a business that values your input

Our Values

Fun | Authentic Hospitality | Growth | Ownership Mindset | Caring | Performance

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