Guest Service Agent

Direct Collective; Brisbane; On-site; AUD 52,000 - 70,000; Full time

Job summary

Direct Collective in Brisbane's Bowen Hills is seeking a friendly Guest Services Agent to join our onsite front desk team. You will handle daily admin tasks, greet guests, and deliver outstanding service in a busy serviced apartment complex.

The role covers check-ins and check-outs, settling guest accounts, taking bookings, and liaising with the reservations manager. Occasional after-hours coverage is required with compensation provided.

Qualifications

• Hospitality/accommodation background or experience.
• Guest focused, flexible availability, team player.
• Strong communication and problem-solving skills.

Responsibilities

• Manage front desk operations and daily admin tasks.
• Handle check-ins and check-outs.
• Settle and issue guest accounts.
• Take reservation enquiries and bookings.
• Occasional after-hours coverage (compensation provided).
• Report to management on daily operations.
• Conduct room inspections and audits.
• All other duties as outlined by management.

Skills

Guest services

Front desk

Customer service

Communication

Tools

PMS experience

Job description

Direct Collective is a local property group operating a serviced apartment chain with complexes located throughout Queensland.

We currently have a vacancy in our team. If you are reliable and customer focused with a Hospitality/Accommodation background or experience.

The position requires someone who is guest focused, flexible in their availability and is a team player. The role will be located at our Pavilion and Governor complexes in Bowen Hills, Brisbane. Expected hours are minimum of 24hrs. per week. Up to 30 as required.

This role will involve working our front desk onsite, managing the daily admin tasks and providing guests and building occupants with great service.

Working autonomously/with limited supervision to achieve set outcomes in the accommodation operations.

Manage check-ins and check outs.

Execute the settling and issuing of guest's accounts.

Confirm bookings with guests in advance and liaise with the reservations manager where required.

Take reservation enquiries and bookings.

Occasional after-hours phone coverage (compensation provided, as required).

Ensure that the guest requests are completed accurately and efficiently, focusing on guest needs as a priority.

Ensure that all standards are maintained, profitability is maximized, customer needs are met and adhere to all Direct Collectives policies and procedures.

Work to help develop, protect and promote the company culture and morale.

Report to management regarding daily operations.

Conduct room inspections and audits.

All other duties as outlined by management.

To be successful in role, you will have work rights in Australia, be available to work various shifts, including early mornings, weekends and Public Holidays.

You must possess strong communication skills and are confident in problem solving communication with various people involved in the business.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a guest services agent?
• Do you have customer service experience?
• Which of the following property management systems (PMS) do you have experience with?