Guest Services Advisor

National Australia Bank; Western Australia; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

enhanced leave options

wellbeing support

NAB Perks

career development opportunities

Job summary

National Australia Bank (NAB) is seeking a Guest Services Advisor to deliver exceptional front-of-house service for colleagues, customers and visitors in our Perth-based commercial buildings. The role focuses on creating a welcoming, professional experience and supporting day-to-day operations.

You will greet visitors, manage access, coordinate mail and office services, assist with meeting and event space bookings, conduct safety checks, and build strong relationships with stakeholders.

Qualifications

• Availability Monday to Friday 7.30am–12.50pm.
• Exceptional customer service with a passion for creating positive experiences.
• Strong verbal and written communication; ability to build rapport with diverse stakeholders.
• Ability to multitask and work in a fast-paced environment.
• Proactive problem-solving and attention to detail.
• Professional, polished and approachable front‑of‑house ambassador.

Responsibilities

• Deliver exceptional front-of-house customer service, creating a welcoming and professional experience for colleagues, customers and visitors.
• Greet and assist visitors, manage access requirements and issue visitor passes as needed.
• Support workplace operations through coordination of mail, courier deliveries and general office services.
• Assist with meeting, event and function space bookings, including room set-up and preparation.
• Conduct regular workplace and floor inspections, identifying and reporting maintenance and safety issues.
• Manage workplace amenities and services, including locker access and temporary parking allocations.
• Build positive relationships with colleagues, customers, visitors and service providers to ensure seamless service delivery.
• Contribute to a high-performing workplace experience team by supporting concierge, hospitality and operational activities.

Skills

Customer service

Hospitality

Communication

Multitasking

Problem solving

Front-of-house

Job description

The Guest Services Advisor role supports the delivery of exceptional workplace experiences and service to colleagues, customers and visitors in our commercial buildings; ensuring qualitative customer outcomes are realised.

• The role is customer‑facing - essential to maintaining a safe, functional, and high‑quality workplace experience for colleagues, customers, and visitors!

• Front‑line, people‑first role – perfect for hospitality or customer service professionals who love problem‑solving and fast‑paced environments!

• Build valuable corporate experience – join a supportive team and develop transferable skills in a leading organisation!

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In this Guest Service Advisor role, you will be joining the Enterprise Property team that’s doubling down on customer obsession.

You’ll go above and beyond to:

• Deliver exceptional front‑of‑house customer service, creating a welcoming and professional experience for colleagues, customers and visitors.
• Greet and assist visitors, manage access requirements and issue visitor passes as needed.
• Support workplace operations through the coordination of mail, courier deliveries and general office services.
• Assist with meeting, event and function space bookings, including room set‑up and preparation.
• Conduct regular workplace and floor inspections, identifying and reporting maintenance and safety issues.
• Manage workplace amenities and services, including locker access and temporary parking allocations.
• Build positive relationships with colleagues, customers, visitors and service providers to ensure seamless service delivery.
• Contribute to a high‑performing workplace experience team by supporting a range of concierge, hospitality and operational activities.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Availability Monday to Friday 7.30am – 12.50pm
• Exceptional customer service skills with a genuine passion for creating positive experiences for colleagues, customers and visitors.
• Strong verbal and written communication skills, with the ability to build rapport with a diverse range of stakeholders.
• Ability to multitask and effectively manage competing priorities in a fast‑paced environment.
• Proactive problem‑solving skills and a practical, common‑sense approach to resolving issues.
• Highly organised with strong attention to detail and the ability to coordinate multiple workplace services.
• Professional, polished and approachable manner, with the confidence to represent the organisation as a front‑of‑house ambassador.
• Ability to work collaboratively within a team while taking ownership of day‑to‑day responsibilities.
• Previous experience in hospitality, customer service, concierge or workplace experience roles will be highly regarded.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, and designed with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.