Guest Services Advisor

NAB; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

NAB is seeking a Guest Service Advisor to be the face of our workplace, delivering personalised, seamless service across front-of-house, hospitality and routine operations. You will support events, visitor access and daily office services while building strong relationships with colleagues and service providers to ensure smooth service delivery.

Join a dynamic Enterprise Property team focused on exceptional customer experiences, with opportunities to contribute to a diverse, inclusive workplace

Qualifications

• Customer-focused with a passion for positive experiences.
• Strong communication with diverse stakeholders.
• Confident using MS Office and related software.
• Able to multitask and manage competing priorities.
• Proactive problem-solving and practical approach.

Responsibilities

• Deliver exceptional front-of-house customer service for colleagues, customers and visitors.
• Greet and assist visitors, manage access and issue passes.
• Coordinate mail, couriers and general office services.
• Assist with meeting, event and function space bookings, including setup.
• Conduct workplace inspections and report safety issues.
• Manage amenities, locker access and temporary parking allocations.
• Build relationships to ensure seamless service delivery.
• Support concierge, hospitality and operational activities.

Skills

Exceptional customer service

Verbal and written communication

MS Office proficiency

Multitasking in fast-paced env

Problem-solving

Team collaboration

Front-of-house ambassador

Tools

MS Office

Office software

Job description

• Be the face of NAB’s workplace, creating exceptional experiences for colleagues, customers and visitors from the moment they arrive.
• Join a dynamic front-of-house team where no two days are the same, supporting workplace services, events and day-to-day operations.
• Deliver personalised, seamless service in a role that blends customer care, hospitality and workplace experience.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Guest Service Advisor, you will join the Enterprise Property team that’s doubling down on customer and colleague obsession

Each day, you’ll go above and beyond to:

• Deliver exceptional front-of-house customer service, creating a welcoming and professional experience for colleagues, customers and visitors.
• Greet and assist visitors, manage access requirements and issue visitor passes as needed.
• Support workplace operations through the coordination of mail, courier deliveries and general office services.
• Assist with meeting, event and function space bookings, including room set-up and preparation.
• Conduct regular workplace and floor inspections, identifying and reporting maintenance and safety issues.
• Manage workplace amenities and services, including locker access and temporary parking allocations.
• Build positive relationships with colleagues, customers, visitors and service providers to ensure seamless service delivery.
• Contribute to a high-performing workplace experience team by supporting a range of concierge, hospitality and operational activities.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Exceptional customer service skills with a genuine passion for creating positive experiences for colleagues, customers and visitors.
• Strong verbal and written communication skills, with the ability to build rapport with a diverse range of stakeholders.
• Confident using MS Office suites and a range of software technology
• Ability to multitask and effectively manage competing priorities in a fast-paced environment.
• Proactive problem-solving skills and a practical, common-sense approach to resolving issues.
• Highly organised with strong attention to detail and the ability to coordinate multiple workplace services.
• Professional, polished and approachable manner, with the confidence to represent the organisation as a front-of-house ambassador.
• Ability to work collaboratively within a team while taking ownership of day-to-day responsibilities.
• Previous experience in hospitality, customer service, concierge or workplace experience roles will be highly regarded.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.