Guest Services Advisor

National Australia Bank; Sydney; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Wellbeing support

Career development opportunities

NAB Perks access

Enhanced leave options

Job summary

National Australia Bank (NAB) is seeking a Guest Service Advisor to join the Enterprise Property team in Sydney. You will deliver exceptional front-of-house service for colleagues, customers and visitors, greet arrivals, manage access, and coordinate mail, courier deliveries and meeting spaces.

You’ll support events, room setup, inspections and workplace amenities, building strong relationships with stakeholders while representing NAB as a front-of-house ambassador.

Qualifications

• Exceptional customer service skills with a genuine passion for creating positive experiences.
• Strong written and verbal communication with diverse stakeholders.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Proactive problem-solving with a practical approach to issues.
• Highly organised with attention to detail and coordinating multiple services.
• Professional, polished and approachable, able to represent NAB frontend of house.

Responsibilities

• Deliver exceptional front-of-house customer service for colleagues, customers and visitors.
• Greet and assist visitors, manage access and issue passes as needed.
• Coordinate mail, courier deliveries and general office services.
• Assist with meeting, event and function bookings, including room setup.
• Conduct regular workplace inspections and report maintenance/safety issues.
• Manage workplace amenities and services, including locker access and temporary parking.
• Build relationships with colleagues, customers, visitors and service providers.
• Support concierge, hospitality and operations activities to boost workplace experience.

Skills

Customer service

Communication

MS Office

Multitasking

Problem-solving

Organised

Teamwork

Tools

MS Office

Job description

• Be the face of NAB’s workplace, creating exceptional experiences for colleagues, customers and visitors from the moment they arrive.
• Join a dynamic front-of-house team where no two days are the same, supporting workplace services, events and day-to-day operations.
• Deliver personalised, seamless service in a role that blends customer care, hospitality and workplace experience.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Guest Service Advisor, you will join the Enterprise Property team that’s doubling down on customer and colleague obsession

Each day, you’ll go above and beyond to:

• Deliver exceptional front-of-house customer service, creating a welcoming and professional experience for colleagues, customers and visitors.
• Greet and assist visitors, manage access requirements and issue visitor passes as needed.
• Support workplace operations through the coordination of mail, courier deliveries and general office services.
• Assist with meeting, event and function space bookings, including room set-up and preparation.
• Conduct regular workplace and floor inspections, identifying and reporting maintenance and safety issues.
• Manage workplace amenities and services, including locker access and temporary parking allocations.
• Build positive relationships with colleagues, customers, visitors and service providers to ensure seamless service delivery.
• Contribute to a high-performing workplace experience team by supporting a range of concierge, hospitality and operational activities.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Exceptional customer service skills with a genuine passion for creating positive experiences for colleagues, customers and visitors.
• Strong verbal and written communication skills, with the ability to build rapport with a diverse range of stakeholders.
• Confident using MS Office suites and a range of software technology
• Ability to multitask and effectively manage competing priorities in a fast-paced environment.
• Proactive problem-solving skills and a practical, common-sense approach to resolving issues.
• Highly organised with strong attention to detail and the ability to coordinate multiple workplace services.
• Professional, polished and approachable manner, with the confidence to represent the organisation as a front-of-house ambassador.
• Ability to work collaboratively within a team while taking ownership of day-to-day responsibilities.
• Previous experience in hospitality, customer service, concierge or workplace experience roles will be highly regarded.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.