Guest Service Agent - Rydges Bankstown

Work Initiatives; Sydney; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Dining & stays 50% off

Movie tickets discounts

Seasonal perks Thredbo

Career growth

Paid parental leave

Job summary

EVT seeks a friendly Guest Service Agent to deliver warm, efficient service at EVT hotels across Australia and New Zealand. You will welcome guests, handle check-in/check-out, process payments and reservations, and collaborate with Housekeeping, Reservations and Maintenance to ensure rooms are ready for arrivals.

You’ll share knowledge of local areas, hotel services, and current rates, while upholding hotel policies and safety standards.

Qualifications

• Experience as a GSA or similar in hotels.
• Warm, friendly approach and a genuine desire to look after guests.
• Accuracy handling guest accounts, payments and reservations.
• Ability to work with other departments and support colleagues.
• Commitment to hotel policies, WHS and a clean, safe environment.
• Willingness to participate in training sessions and team meetings.
• Availability for 3 to 4 shifts per week, including opening and closing duties.

Responsibilities

• Anticipate and respond to guests’ needs straight away, passing on special requests and following up until they are fulfilled
• Check guests in and out efficiently and warmly, following hotel procedures
• Process guest transactions and accounts accurately, following cashiering policies
• Book, update and amend reservations accurately and on time
• Work with Housekeeping, Reservations and Maintenance to make sure rooms are ready for arriving guests
• Share knowledge of the local area, hotel services, current room rates and packages with guests

Skills

GSA experience

Guest services

Cash handling

Job description

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well‑earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.

Key Responsibilities

• Anticipate and respond to guests’ needs straight away, passing on special requests and following up until they are fulfilled
• Check guests in and out efficiently and warmly, following hotel procedures
• Process guest transactions and accounts accurately, following cashiering policies
• Book, update and amend reservations accurately and on time
• Work with Housekeeping, Reservations and Maintenance to make sure rooms are ready for arriving guests
• Share knowledge of the local area, hotel services, current room rates and packages with guests

What You’ll Bring

• Previous experience working as a GSA or similar in hotels.
• A warm, friendly approach and a genuine desire to look after guests
• Accuracy and care when handling guest accounts, payments and reservations
• The ability to work well with other departments and support colleagues when needed
• A commitment to hotel policies, workplace health and safety and a clean, safe working environment
• Willingness to take part in training sessions and team meetings
• Availability for 3 to 4 shifts per week, including opening and closing duties

How You Work

• Daymaker ethos: no one’s too big for the small things.
• Resilient and solutions-focused: stays calm, moves fast.
• Growth mindset: learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• $2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

We welcome applicants from all backgrounds and review applications as they come in, so don’t wait! We can’t wait to see the places your career will go with EVT.