Guest Service Agent - Rydges Bankstown

Rydges Hotels & Resorts; Sydney; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

Movie tickets and cinema discounts

Seasonal perks at venues

Rapid career growth

Paid parental leave and volunteering

Job summary

EVT in Australia and New Zealand is seeking a Guest Services Agent to warmly greet guests, check them in/out, handle transactions accurately and coordinate with Housekeeping, Reservations and Maintenance to ensure rooms are ready. You’ll bring a friendly, guest‑focused approach and ensure payments and reservations are precise while working well with other teams.

Availability for 3–4 shifts per week, including opening and closing duties.

Qualifications

• Previous experience as a GSA or in a similar hotel role.
• Warm, friendly approach and genuine guest care.
• Accurate handling of guest accounts, payments and reservations.
• Ability to work well with Housekeeping, Reservations and Maintenance.
• Commitment to hotel policies, health and safety.

Responsibilities

• Anticipate and respond to guests’ needs and follow up on requests.
• Check guests in and out efficiently and warmly.
• Process guest transactions and accounts accurately.
• Book, update and amend reservations on time.
• Coordinate with other departments to ensure rooms are ready.
• Share knowledge of local area, services, rates and packages.

Skills

GSA experience

Guest service

Cash handling

Reservation accuracy

Team collaboration

Training participation

Shift flexibility

Job description

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.

Key Responsibilities

• Anticipate and respond to guests’ needs straight away, passing on special requests and following up until they are fulfilled
• Check guests in and out efficiently and warmly, following hotel procedures
• Process guest transactions and accounts accurately, following cashiering policies
• Book, update and amend reservations accurately and on time
• Work with Housekeeping, Reservations and Maintenance to make sure rooms are ready for arriving guests
• Share knowledge of the local area, hotel services, current room rates and packages with guests

What You’ll Bring

• Previous experience working as a GSA or similar in hotels.
• A warm, friendly approach and a genuine desire to look after guests
• Accuracy and care when handling guest accounts, payments and reservations
• The ability to work well with other departments and support colleagues when needed
• A commitment to hotel policies, workplace health and safety and a clean, safe working environment
• Willingness to take part in training sessions and team meetings
• Availability for 3 to 4 shifts per week, including opening and closing duties

How You Work

• Daymaker ethos: no one’s too big for the small things.
• Resilient and solutions-focused: stays calm, moves fast.
• Growth mindset: learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• $2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

We welcome applicants from all backgrounds and review applications as they come in, so don’t wait! We can’t wait to see the places your career will go with EVT.