Guest Service Agent - Rydges World Square

EVT Limited; Sydney; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Dining & stays discount

Movie tickets

Seasonal perks

Career growth

Parental leave

Job summary

EVT Limited in Sydney is seeking energetic GSA to deliver warm, memorable stays from guest arrival to departure. The role offers full-time and casual shifts across front desk operations.

Bring 1+ year experience in hospitality, strong communication, and a passion for guest service. You’ll collaborate with Housekeeping, Reservations and other teams to ensure smooth stays and great local insights.

Qualifications

• 1+ year experience in hospitality or hotel front desk roles.
• Proven ability to deliver warm, professional guest service.
• Strong communication and attention to detail.

Responsibilities

• Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
• Manage guest arrivals and departures with accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties.
• Coordinate with Housekeeping, Reservations, Maintenance and other teams to meet rooms, special requests and guest expectations.
• Maintain accurate reservations, room rates, packages, and local area knowledge to assist guests and maximise service quality.
• Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe workplace.

Skills

Guest service

Front desk

Check-in/out

Reservation systems

Communication skills

Job description

About EVT: Rydges World Square is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most lovedyear roundalpine resort, Thredbo. Our ventures include a ~ $2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

Key Responsibilities

Be the face of Rydges, you'll deliver warm, memorable stays from the moment guests arrive to the moment they leave. We are looking for both full-time and casual GSA’s to join the team

• Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
• Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
• Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
• Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
• Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.

What You’ll Bring

• 1+ years of experience as a GSA in a hotel or similar role.
• Proven ability to deliver warm, professional, and efficient guest service
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and handling guest accounts.
• Ability to build strong relationships with other departments in the hotel
• The ability to deal with multiple requests at once and maintain a high level of service.
• Familiarity with reservation systems and booking procedures.

How You Work

• Daymaker ethos - no one's too big for the small things.
• Hands-on and non-hierarchical - leads from the front.
• Resilient and solutions-focused - stays calm, moves fast.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels - QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.