Guest Service Agent — Front Desk & Guest Experience

TFE Hotels Group; Melbourne; Presencial; AUD 48.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth & accredited learning

Hotel & dining discounts

Wellbeing support

Descripción de la vacante

Adina Hotel Melbourne Southbank, part of the TFE Hotels group, is seeking a Guest Service Agent to join our Front Office team in Melbourne. You will warmly welcome guests, manage check-in/check-out and respond to inquiries to ensure a memorable stay.

We value hospitality excellence, strong communication, and the ability to work calmly in a fast-paced environment. Experience with hotel systems is preferred; RSA certification may be required where applicable.

Formación

• Experience in hospitality or front office roles.
• Excellent communication and guest service skills.
• Ability to use hotel PMS and computer systems.
• RSA certification where required.

Responsabilidades

• Welcome guests and manage check-in/out processes.
• Resolve routine guest requests with professionalism.
• Share guest information with housekeeping and F&B to ensure seamless stay.
• Promote hotel facilities to maximise guest satisfaction.

Descripción del empleo

Adina Hotel Melbourne Southbank, part of the TFE Hotels group, is seeking a Guest Service Agent to join our Front Office team in Melbourne. You will warmly welcome guests, manage check-in/check-out and respond to inquiries to ensure a memorable stay.

We value hospitality excellence, strong communication, and the ability to work calmly in a fast-paced environment. Experience with hotel systems is preferred; RSA certification may be required where applicable.