Guest Experience Agent – Front Desk

WRAP ON SOUTHBANK; Melbourne; Presencial; AUD 39.000 - 58.000; Jornada completa

Descripción de la vacante

WRAP on Southbank, part of Minor Hotels, seeks a full-time Guest Service Agent to welcome guests with warmth and professionalism. You will manage check-ins/outs, handle inquiries, and offer local recommendations to enhance stays.

Ideal candidates bring hospitality experience, excellent communication, and a proactive service mindset. A dynamic roster includes weekends and public holidays to meet guest needs.

Formación

• Background in hotel, hospitality or customer-facing service.
• Clear, effective communication across channels.
• Proactive approach to guest needs and problem-solving.
• Polished, professional presentation.
• Willingness to work weekends and varied shifts.

Responsabilidades

• Provide a warm, friendly reception and smooth check-in/check-out.
• Maintain clear communication with guests, colleagues and stakeholders via in-person, phone and email.
• Process reservations, updates and special requests using property management systems.
• Assist guests with personalised recommendations to enhance their stay.

Conocimientos

Guest service

Hospitality experience

Communication

Proactive service

Professional presentation

Flexible schedule

Descripción del empleo

WRAP on Southbank, part of Minor Hotels, seeks a full-time Guest Service Agent to welcome guests with warmth and professionalism. You will manage check-ins/outs, handle inquiries, and offer local recommendations to enhance stays.

Ideal candidates bring hospitality experience, excellent communication, and a proactive service mindset. A dynamic roster includes weekends and public holidays to meet guest needs.