Guest Service Agent: Discovery Resorts - Rottnest Island

G'day Group; Rottnest Island; On-site; AUD 42,000 - 62,000; Part time

Benefits offered by this job

Ferry costs covered

Discounted accommodation at over 300 G

G'day Rewards Partners discounts

Service recognition awards

Employee Assistance Program

Job summary

G'day Group, Discovery Parks Rottnest Island, is seeking a casual Reservations/Front Office team member to support guest services on Rottnest Island. The role requires daily ferry travel from Fremantle, with paid ferry costs by the company, and focuses on reservations during the peak period (October–April).

Outside peak, duties adapt to front desk tasks, guest enquiries, payments, check-ins/outs, and collaboration with park teams to ensure smooth operations and excellent guest experiences.

Qualifications

• Essential - Previous Reservations and/or Front Office experience within the hospitality industry
• Commit to a minimum of 8 months in the role
• Passion for delivering exceptional Guest experiences
• Proficient computer skills, including knowledge of RMS or a comparable Reservation Booking System
• Excellent communication and interpersonal skills
• Ability to handle financial transactions accurately
• Strong organizational skills and attention to detail
• Heaps of enthusiasm and a positive attitude
• A high standard of personal presentation
• Flexibility to work weekends, public holidays, and evenings as required

Responsibilities

• Providing a high standard of customer service and maintaining excellent relationships with the park teams, guests and Stakeholders
• Quoting availability and rates to our customers and responding to general enquiries by phone and email
• Processing reservations, changes and payments in line with company policy
• Checking guests in and out and settling their accounts
• Liaising with all areas of the business to ensure a smooth operation
• Providing guests with information about the resort and local areas of interest
• The sale of third-party products and merchandise as required
• Completing relevant day-to-day departmental checklists

Skills

Reservations experience

Front Office experience

Customer service

Communication skills

Organizational skills

Attention to detail

Cash handling

Weekend flexibility

Tools

RMS Reservation System

Job description

About Us

G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Parks, Rottnest Islandfeatures 83-luxury tents across several service levels, a resort style pool and Pinky's restaurant offering inside and outside dining areas with spectacular views.

The Role

This casual role will require the successful candidate to commute from Fremantle to Rottnest Island by ferry on a daily basis, so would be most suited to candidates who live within a reasonable travelling distance of the port. The 30-minute ferry crossing will be paid for by the company.

During the peak period October to April - the role will focus mainly on Reservations, assisting at Reception as required. Outside of the peak period, the opposite will apply.

Duties will include but are not limited to:

• Providing a high standard of customer service and maintaining excellent relationships with the park teams, guests and Stakeholders
• Quoting availability and rates to our customers and responding to general enquiries by phone and email
• Processing reservations, changes and payments in line with company policy
• Checking guests in and out and settling their accounts
• Liaising with all areas of the business to ensure a smooth operation
• Providing guests with information about the resort and local areas of interest
• The sale of third-party products and merchandise as required
• Completing relevant day-to-day departmental checklists

What we look for

To be successful in this role you will have:

• Essential - Previous Reservations and/or Front Office experience within the hospitality industry
• Able to commit to a minimum of 8 months in the role
• Passion for delivering exceptional Guest experiences
• Proficient computer skills, including knowledge of RMS or a comparable Reservation Booking System
• Excellent communication and interpersonal skills
• The ability to handle financial transactions accurately
• Strong organizational skills and attention to detail
• Heaps of enthusiasm and a positive attitude
• A high standard of personal presentation
• Flexibility to work weekends, public holidays, and evenings as required

Benefits to You

• Commute to work on the island with ferry costs covered
• The opportunity to work on an A-Class reserve and enjoy the uniqueness of Rottnest Island
• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G'day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities