Hotel Guest Service Agents

The Star Entertainment Group; Gold Coast City; On-site; AUD 30,000 - 47,000; Full time

Benefits offered by this job

Complimentary meals on site

Uniform laundered and ready on site

Penalty rates for nights, weekends & /

Discounted parking

Job summary

The Star Gold Coast is seeking a Hotel Guest Service Agent to warmly welcome guests, manage check-ins/check-outs, and address inquiries with professionalism. You will help create memorable experiences during each guest's stay, handling requests efficiently and ensuring every guest feels valued.

Join a fast-paced property known for outstanding service, with opportunities to grow your hospitality career and benefit from staff discounts and on-site amenities.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to stay calm and professional in a fast-paced environment.
• Strong problem-solving and guest issue resolution.
• Proficient in guest management systems; Opera highly regarded.

Responsibilities

• Handle guest check-ins and check-outs.
• Address inquiries and resolve issues with courtesy and efficiency.
• Maintain guest satisfaction by anticipating needs and responding promptly.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

Opera PMS

Job description

Join The Star Gold Coast as a Hotel Guest Service Agent, where you will be the face of our hotel, delivering outstanding service and creating unforgettable experiences for our guests. From handling check-ins and check-outs to addressing inquiries and resolving issues with professionalism and efficiency, you will play a vital role in ensuring our guests feel welcomed and valued throughout their stay.

The Star Gold Coast

has been the heart of the Gold Coast to live, work and play for over 40 years. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive hourly rate, plus penalty rates for nights, weekends and public holidays
• Discounted parking available
• Up to 30% discounts across our award-winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Endless career growth and opportunities to learn and develop your career
• Opportunity to work with elite professionals and assets

What we are looking for

• Exceptional communication and interpersonal skills, with a genuine passion for delivering outstanding customer service
• Ability to work effectively in a fast-paced environment while maintaining composure and professionalism
• Strong problem-solving skills and the ability to think on your feet to resolve guest issues promptly.
• Proficiency in computer systems and databases used for guest management (Opera highly regarded)
• Flexibility to work varying shifts, including weekends and holidays

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ community, Australia’s First Nations Peoples, and people with disabilities. Veterans are also encouraged to apply.

It’s your time to SHINE!