Guest Service Agent

MERCURE IT; Western Australia; Sur place; AUD 42 000 - 54 000; Plein temps

Résumé du poste

Mercure Perth is seeking a friendly Guest Service Agent to welcome guests, manage efficient check-in and check-out, and provide exceptional service throughout their stay.

You will answer inquiries, share local recommendations, and collaborate with departments to deliver memorable experiences, while maintaining an organized front desk and accurate guest account handling.

Qualifications

• Front desk guest-facing duties described in the ad.
• Strong communication and customer service abilities.
• Ability to handle payments and guest accounts accurately.

Responsabilités

• Greet and welcome guests with warmth to set a positive tone.
• Manage check-in and check-out smoothly and accurately.
• Resolve guest inquiries and issues with a professional attitude.
• Share local knowledge about hotel amenities and attractions.
• Coordinate with other departments to fulfill guest requests.
• Keep the front desk organized and maintain a neat workspace.
• Handle guest payments and accounts with precision.

Connaissances

Guest greeting

Check-in/check-out

Problem solving

Local knowledge

Teamwork

Front desk organization

Payments handling

Customer service

Multi-tasking

Upselling recommendations

Valet parking

Description du poste

Job Description

We are seeking a friendly and professional Guest Service Agent to join our team at Mercure Perth. As the face of our hotel, you'll be the star of the show - making sure every guest leaves with a smile and unforgettable memories from check-in to check-out!

• Roll out the red carpet! Greet and welcome guests with genuine warmth and enthusiasm, setting an amazing tone for their stay
• Master the art of check-in and check-out - keeping things smooth, accurate, and hassle-free for our guests
• Be a problem-solving superhero by handling guest inquiries and resolving issues with a can-do attitude and professionalism
• Become a Perth expert! Share insider knowledge about hotel amenities, services, and local attractions that'll make guests' stays absolutely unforgettable
• Team up with other departments to make guest requests happen and keep everyone comfortable and happy
• Keep the front desk looking sharp and organized - your workspace, your pride
• Handle payments and guest accounts with precision and confidence
• Be the champion of our hotel's commitment to excellence in customer service and professionalism - you're the difference-maker!
• Thrive in the fast-paced action! Juggle multiple tasks and adapt on the fly with energy and enthusiasm
• Shine bright by spotlighting our amazing hotel facilities and finding creative ways to enhance each guest's experience through thoughtful recommendations
• Offer and deliver valet parking services for our guests who arrive with vehicles