Guest Service Agent

Accorhotel; Western Australia; Sur place; AUD 48 000 - 64 000; Plein temps

Résumé du poste

Mercure Perth is seeking a friendly Guest Service Agent to welcome guests, manage check-in/check-out, and provide local recommendations to ensure memorable stays. You will handle payments, assist with inquiries, and collaborate with departments to fulfill requests in a fast-paced hotel environment.

Ideal candidates have proven hospitality experience, strong English communication, and a professional demeanor. Evening/weekend flexibility and knowledge of Perth attractions are a plus.

Qualifications

• Proven customer service experience in hospitality.
• Excellent verbal and written English.
• Experience handling cash and operating POS systems.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving with a customer-focused approach.
• Professional presentation and demeanour.

Responsabilités

• Greet guests and check them in/out with warmth and efficiency.
• Assist guests with inquiries and resolve issues promptly.
• Provide local knowledge and recommendations.
• Collaborate with hotel departments to fulfill guest requests.
• Maintain a neat and organized front desk.
• Process payments and manage guest accounts accurately.
• Deliver exceptional customer service and represent the brand.
• Support valet parking for arriving guests if required.
• Adapt to a fast-paced environment and multitask effectively.
• Promote hotel facilities and services to enhance guest experiences.

Connaissances

Guest service

Cash handling

POS systems

Multitasking

Problem solving

English

Front desk

Hospitality

Outils

Opera PMS

Description du poste

We are seeking a friendly and professional Guest Service Agent to join our team at Mercure Perth. As the face of our hotel, you'll be the star of the show-making sure every guest leaves with a smile and unforgettable memories from check-in to check-out!

• Roll out the red carpet! Greet and welcome guests with genuine warmth and enthusiasm, setting an amazing tone for their stay
• Master the art of check-in and check-out-keeping things smooth, accurate, and hassle-free for our guests
• Be a problem-solving superhero by handling guest inquiries and resolving issues with a can-do attitude and professionalism
• Become a Perth expert! Share insider knowledge about hotel amenities, services, and local attractions that'll make guests' stays absolutely unforgettable
• Team up with other departments to make guest requests happen and keep everyone comfortable and happy
• Keep the front desk looking sharp and organized-your workspace, your pride
• Handle payments and guest accounts with precision and confidence
• Be the champion of our hotel's commitment to excellence in customer service and professionalism-you're the difference-maker!
• Thrive in the fast-paced action! Juggle multiple tasks and adapt on the fly with energy and enthusiasm
• Shine bright by spotlighting our amazing hotel facilities and finding creative ways to enhance each guest's experience through thoughtful recommendations
• Offer and deliver valet parking services for our guests who arrive with vehicles

Required Qualifications

• Proven customer service experience in a hospitality or hotel environment
• Excellent verbal and written communication skills in English
• Proficiency in handling cash transactions and point-of-sale systems
• Ability to multitask and prioritise in a fast-paced environment
• Strong problem-solving skills with a customer-focused approach
• Professional presentation and demeanour

Preferred Qualifications

• Previous experience with Opera (hotel property management system)
• Valid manual driving licence with valet parking experience
• Knowledge of Perth's local attractions and tourism offerings
• Hospitality or hotel management certification or trainingExperience in a front-office or guest-facing role
• Flexibility to work shifts, including evenings and weekends

Our commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.