Guest Service Agent

Colonial Group; Tweed Heads; Sur place; AUD 45 000 - 60 000; Plein temps

Résumé du poste

Colonial Group is seeking a friendly Guest Service Agent to welcome guests and coordinate seamless check-in and check-out at our Tweed Heads location. You will be the first and last impression, delivering hospitality that sets a positive tone for every stay.

Responsibilities include handling reservations, assisting guests with inquiries, promoting hotel amenities, and sharing local recommendations with guests.

Qualifications

• Experience at a hotel front desk is preferred.
• Strong customer service mindset.
• Able to work nights, weekends and holidays as required.
• Excellent written and verbal communication skills.

Responsabilités

• Greet guests, check-in and check-out, ensuring a welcoming experience.
• Coordinate with guests and staff for smooth operations.
• Resolve guest concerns and transform challenges into positives.
• Promote hotel amenities and services to guests.
• Provide local area information and recommendations.
• Manage reservations and guest accounts accurately.

Connaissances

Front desk operations

Customer service

Team collaboration

Multi-tasking

Written & Verbal Comm

Shift flexibility

Description du poste

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required