Guest Service Agent

Colonial Group; Tweed Shire Council; On-site; AUD 42,000 - 64,000; Full time

Job summary

Colonial Group in New South Wales is seeking a Guest Service Agent to be the friendly face guiding guests from arrival to departure, delivering warm hospitality and seamless service. You will handle check-in/check-out, promote hotel amenities, and share local tips while coordinating with team to resolve issues.

Strong communication, multi-tasking and reliability are essential. This role requires availability across nights, weekends and public holidays, with opportunities to develop guest

Qualifications

• Experience in hotel front desk is advantageous.
• Strong written and verbal communication skills.
• Ability to multi-task and stay organized under pressure.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills

Front desk

Customer service

Communication

Teamwork

Time management

Shift flexibility

Job description

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required