Guest Service Agent

Accor; Gold Coast City; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Job summary

Accor is seeking a Guest Service Agent at BreakFree Acapulco in Surfers Paradise to deliver exceptional hospitality from check-in to check-out. You will be the first point of contact for guests, assisting with reservations, inquiries, and concierge-style recommendations, ensuring a memorable stay.

The role requires strong communication skills, a proactive guest-first attitude, and the ability to thrive in a busy, dynamic environment including nights and weekends.

Qualifications

• Previous experience in hotel front desk operations is a valuable asset.
• Innovative approach to exceeding customer service expectations.
• Skilled at collaborating within teams, as well as working independently.
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
• Proficiency in both written and verbal communication.
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
• Conquer challenges alongside guests, transforming dilemmas into success stories.
• Promote hotel amenities and services by having a deep understanding of products and offerings.
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
• Display proficiency in accurately handling reservations and managing guest accounts.

Skills

Front desk experience

Customer service excellence

Team collaboration

Multitasking under pressure

Written and verbal communication

Flexible shifts (nights/weekends)

Job description

Nestled in an enviable spot within Surfers Paradise, BreakFree Acapulco located within walking distance of the light rail is made up of self-contained one and two bedroom apartments and offers a range of onsite facilities including gym, tennis court, BBQ area and two heated pools and spas. When you are off the clock, the Gold Coast awaits your exploration! Embrace your inner tourist by adventuring to the famous theme parks, head further south to unwind with the laid-back atmosphere of Burleigh, or go chasing waterfalls in the hinterlands!

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills And Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.