Guest Service Agent

Accor Apartments & Realty; Gold Coast City; Sur place; AUD 40 000 - 55 000; Plein temps

Résumé du poste

Accor Apartments & Realty is seeking a Guest Service Agent to warmly welcome guests and guide them from check-in to check-out, ensuring memorable experiences throughout their stay.

You will communicate clearly with guests and colleagues, handle reservations, and promote hotel offerings while maintaining local knowledge of the area.

Qualifications

• Experience in hotel front desk operations is preferred.
• Strong written and verbal communication skills.
• Ability to collaborate with colleagues and work independently.
• Proven ability to multi-task and stay organized under pressure.
• Willingness to work nights, weekends, and public holidays.

Responsabilités

• Roll out the hospitality experience from check-in to check-out for each guest.
• Be the friendly face and primary contact for guests and colleagues.
• Resolve guest issues and turn challenges into positive outcomes.
• Promote hotel amenities and services with product knowledge.
• Share local area tips and recommendations with guests.
• Accurately handle reservations and manage guest accounts.

Connaissances

Guest service

Communication

Teamwork

Time management

Multitasking

Shift flexibility

Description du poste

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required