Guest Service Agent

Accor Apartments & Realty; Townsville City; Vor Ort; AUD 50.000 - 60.000; Vollzeit

Zusammenfassung

Accor Apartments & Realty invites you to join us as a Guest Service Agent, the friendly face and warm welcome that sets the tone for every guest's stay, from check-in through check-out.

You will assist guests, communicate with colleagues, promote hotel services, and share local recommendations while handling reservations and guest accounts with accuracy and care.

Qualifikationen

• Experience in hotel front desk operations is preferred.
• Strong communication and customer service skills.
• Ability to work in a team and independently.
• Proven multitasking and time management abilities.
• Comfort with varying shifts including nights and weekends.

Aufgaben

• Greet guests warmly and manage check-in/check-out smoothly.
• Coordinate with colleagues to ensure cohesive service.
• Resolve guest issues and transform challenges into positive outcomes.
• Promote hotel amenities and local offerings to guests.
• Provide local area tips and recommendations.
• Handle reservations and guest accounts accurately.

Kenntnisse

Front desk operations

Customer service

Communication skills

Team collaboration

Time management

Multitasking

Shift flexibility

Jobbeschreibung

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required