Assistant Manager

Accor; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounted Accor rates for employees

Learning and development programs

Career progression opportunities

CSR activities and community programs

Job summary

Accor is seeking a Hotel Operations Lead at Novotel & Ibis Melbourne Central in Melbourne. You will coordinate daily hotel activities, lead a front-line team, and ensure outstanding guest experiences while maintaining safety and security.

You will manage multiple tasks, respond to guest requests, and step in during busy periods to support operations. The role emphasizes proactive leadership, staff training, and delivering consistent service across shifts, including weekends and public holidays,

Qualifications

• Experience delivering exceptional guest service in a hospitality setting.
• Proven ability to lead and motivate a team across multiple departments.
• Strong organisational and time-management skills with attention to safety.

Responsibilities

• Coordinate and manage day-to-day hotel operations while guiding the team to enhance the guest experience.
• Proactively address guest requests and resolve issues to ensure positive interactions.
• Provide leadership, training, and support to staff during shifts and peak periods.
• Monitor compliance with procedures and safety guidelines and maintain high security awareness.
• Support cross-functional activities across the hotel during busy times to prevent issues.

Skills

Guest service

People leadership

Time management

Communication

Security awareness

Decision making

Customer focus

Job description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

About you

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

What you will be doing?

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Available to work varied shifts from early mornings to late evenings and nights, including weekends and Public Holidays.

Additional Information

ABOUT NOVOTEL & IBIS MELBOURNE CENTRAL

Novotel and Ibis Melbourne Central is a dual branded hotel with 473 rooms conveniently located in the CBD.

Everything we do, we do to help make our guests and our people feel welcome and feel valued to give them the best experience they deserve!

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide from day one.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.