Guest Service Agent

Voco; City of Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

IHG member discounts

Global hotel discounts

Voco team environment

Job summary

voco Melbourne Central is hiring a Part-Time Guest Service Agent to join our Front Office team. You will welcome guests, check in/out smoothly, assist with enquiries and support valet parking operations.

The role requires good communication, a customer‑focused approach, and flexibility to work weekends and shifts. Opera PMS experience is valued, and you will be part of the IHG family in Melbourne CBD.

Qualifications

• Previous hotel Front Office, Guest Services, Concierge or customer service experience is preferred.
• Full, unrestricted Australian driver license is required.
• Confident and safe driving abilities, with ability to drive and park guest vehicles.
• Previous valet parking experience is highly regarded.
• Experience with Opera PMS is highly regarded.

Responsibilities

• Welcoming guests with a warm, genuine and personalized approach.
• Delivering a smooth and efficient check-in and check-out experience.
• Assisting guests with enquiries, requests, hotel facilities, services and local recommendations.
• Supporting valet parking operations, including safely parking and retrieving guest vehicles.
• Coordinating guest arrivals and departures and assisting with luggage where required.
• Maintaining a strong presence in the lobby and being attentive to guest needs.
• Handling guest concerns and requests professionally, taking ownership through to resolution.
• Working closely with Housekeeping, Food & Beverage, Maintenance and other departments to ensure a seamless guest experience.
• Processing payments, guest accounts and other Front Office transactions accurately.
• Following hotel and IHG procedures, standards and safety requirements.
• Promoting IHG One Rewards and assisting guests with membership enquiries.
• Assisting with general Front Office and hotel operations as required.

Skills

Customer service

Front office

Communication

Hospitality

Driving

Tools

Opera PMS

Job description

At voco Melbourne Central, we’re a little different. We’re welcoming, unstuffy and thoughtful, creating memorable stays through genuine service, personality and a touch of local flair.

We’re looking for Part-Time Guest Service Agent to join our Front Office team. Candidates with availability of up to full-time hours are highly preferred, offering the opportunity to work additional hours when business needs require. This position will play an important role in creating positive first and last impressions for our guests, while also supporting our valet parking operations.

If you’re someone who enjoys meeting new people, is confident behind the wheel and takes pride in going the extra mile for guests, we’d love to hear from you!

Full-Time / Part-Time Guest Service Agent

voco Melbourne Central | IHG Hotels & Resorts

Your day-to-day will include:

• Welcoming guests with a warm, genuine and personalized approach
• Delivering a smooth and efficient check-in and check-out experience
• Assisting guests with enquiries, requests, hotel facilities, services and local recommendations
• Supporting valet parking operations, including safely parking and retrieving guest vehicles
• Coordinating guest arrivals and departures and assisting with luggage where required
• Maintaining a strong presence in the lobby and being attentive to guest needs
• Handling guest concerns and requests professionally, taking ownership through to resolution
• Working closely with Housekeeping, Food & Beverage, Maintenance and other departments to ensure a seamless guest experience
• Processing payments, guest accounts and other Front Office transactions accurately
• Following hotel and IHG procedures, standards and safety requirements
• Promoting IHG One Rewards and assisting guests with membership enquiries
• Assisting with general Front Office and hotel operations as required

What we’re looking for:

• Previous hotel Front Office, Guest Services, Concierge or customer service experience is preferred
• Full, unrestricted Australian driver license is required
• Confident and safe driving ability, with the ability to drive and park a range of guest vehicles
• Previous valet parking experience is highly regarded
• Previous experience with Opera PMS is highly regarded
• Excellent communication and interpersonal skills
• Professional presentation and a genuine passion for hospitality
• A proactive, hands‑on approach with the ability to work independently and as part of a team
• Strong attention to detail and the ability to remain calm in a fast‑paced environment
• A genuine desire to create memorable guest experiences
• Flexibility to work a rotating roster, including weekends, public holidays and varying shifts

Why join voco Melbourne Central?

• Join a fun, supportive and welcoming hotel team
• Work with the IHG Hotels & Resorts family and enjoy global hotel discounts
• Be part of a vibrant Melbourne CBD hotel with a strong focus on guest experience
• Work in a role where no two days are quite the same

If you enjoy connecting with people, love the energy of hotel operations and take pride in making guests feel welcome, come join our team at voco Melbourne Central!