Reservations Manager

Voco; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

IHG employee rates

IHG Rewards benefits

Supportive hotel leadership

Job summary

voco Melbourne Central is seeking a Full Time Reservations Manager to own the Reservations operation and partner with Revenue, Sales, Events and Front Office to maximise occupancy, revenue and guest satisfaction.

This hands-on hotel role requires experience in Opera PMS, independence and attention to detail, while supporting the wider team during busy periods to deliver a seamless guest experience.

Qualifications

• At least 2 years’ experience as a Reservations Manager or senior Reservations role.
• Strong experience using Opera PMS.
• Experience in hotel Reservations environment.
• Understanding of reservations, room inventory, rates and distribution channels.
• Experience managing group bookings and room blocks.
• Commercially minded with understanding of how Reservations impact hotel revenue.

Responsibilities

• Manage day-to-day Reservations operations to maximise occupancy and revenue.
• Enter and maintain reservations accurately in Opera PMS.
• Monitor inventory, rates and distribution channels to optimise occupancy.
• Collaborate with Revenue, Sales, Events and Front Office on strategy.
• Prepare daily/weekly/monthly reservations and occupancy reports.
• Support Front Office during busy periods and assist with guest inquiries.

Skills

Reservations management

Revenue awareness

Group bookings

Independent worker

Excellent communication

Tools

Opera PMS

Job description

Full Time Reservations Manager

voco Melbourne Central | IHG Hotels & Resorts

At voco™ Melbourne Central, we’re a little different. We’re welcoming, unstuffy and thoughtful, creating memorable stays through genuine service, personality and a touch of local flair.

We’re looking for a Full Time Reservations Manager to take ownership of our Reservations operation and work closely with Revenue, Sales, Events and Front Office to maximise occupancy, revenue and guest satisfaction.

This is a hands-on role suited to an experienced hotelier who is confident working independently, has strong attention to detail and knows their way around Opera PMS. You’ll also be an important part of the wider hotel operation, supporting Front Office when required.

What You’ll Be Doing

You’ll be responsible for the day-to-day management of Reservations, ensuring every booking is accurate, well managed and aligned with our revenue strategy.

Your responsibilities will include:

• Manage all aspects of individual, corporate and group reservations from enquiry through to arrival.

• Ensure reservations are accurately entered and maintained in Opera PMS, including guest details, room types, rates, packages, special requests and billing instructions.

• Monitor room inventory, rate availability and restrictions to support occupancy and revenue optimization.

• Manage and maintain availability across IHG.com, OTAs, GDS and other distribution channels.

• Ensure rate and inventory information is accurate and aligned across all booking channels.

• Work closely with the Revenue Manager on pricing, inventory strategy, forecasting, pick-up and business on the books.

• Monitor reservations and booking trends, identifying opportunities and potential risks to occupancy and revenue.

• Prepare and review daily, weekly and monthly reservations, occupancy and pick-up reports.

• Manage group room blocks, rooming lists, booking updates and group reservation requirements.

• Work closely with Sales & Events to ensure group and conference bookings are accurately set up and managed.

• Liaise with Front Office and Housekeeping regarding occupancy forecasts, VIPs, special requests and operational requirements.

• Coordinate with IHG Central Reservations and system support to resolve reservations, distribution or system issues.

• Respond to guest, corporate client, travel agent and group organizer enquiries in a timely and professional manner.

• Ensure a high level of accuracy and attention to detail across all Reservations activity.

• Identify opportunities to improve reservation processes, efficiency and guest experience.

• Support Front Office operations when required, including assisting with guest enquiries, arrivals, departures and general Front Office duties during busy periods or when additional operational support is needed.

• Work collaboratively with the wider hotel team to deliver a seamless guest experience from booking through to departure.

What We’re Looking For

You’ll be an experienced hotel Reservations professional who is comfortable taking ownership, working independently and collaborating across departments.

Ideally, you’ll have:

• At least 2 years' experience as a Reservations Manager or in a senior hotel Reservations role is highly regarded.

• Strong experience and confidence using Opera PMS.

• Previous experience in a hotel Reservations environment.

• Strong understanding of hotel reservations, room inventory, rates and distribution channels.

• Experience managing group bookings, room blocks and rooming lists.

• An understanding of revenue management, forecasting, pick-up and business on the books.

• Strong attention to detail and excellent organizational skills.

• Excellent written and verbal communication skills.

• A commercially minded approach with an understanding of how Reservations impact hotel revenue.

• The ability to work independently and confidently manage your own workload.

• A genuine guest-first mindset and a professional approach to handling enquiries and resolving issues.

• A hands-on attitude and willingness to support Front Office operations when needed.

• Flexibility to work as part of the wider hotel team and step outside your usual role when the operation requires it.

Why voco Melbourne Central?

At voco, we believe work should feel a little different.

We’re welcoming, unstuffy and thoughtful and we want our people to bring their own personality to work. You’ll be joining a close-knit hotel team where everyone plays an important role in creating memorable experiences for our guests.

As part of IHG Hotels & Resorts, you’ll also enjoy:

• IHG employee room rates and discounts across hotels worldwide

• Access to IHG One Rewards benefits

• A supportive and collaborative hotel leadership team

• A workplace where you can be yourself and bring your personality to what you do

Important Information

• Employment Type: Full Time

• Location: Melbourne CBD

• Salary: Competitive salary depending on experience

• Work Rights: Full Australian working rights are required for this position.

Ready to Join Us?

If you’re an experienced Reservations professional who enjoys taking ownership, loves the hotel industry and is looking for a role where no two days are quite the same, we’d love to hear from you.