Guest Service Agent

Accor; Caloundra; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL)

Learn Your Way

Build Your Network

Worldwide Opportunities

Job summary

BreakFree Grand Pacific Resort in Caloundra invites guest service professionals to join our welcoming front desk team. You will be the friendly face guiding guests from check-in to check-out, ensuring a memorable stay with exceptional hospitality.

Alongside handling reservations and guest accounts, you will promote our amenities, share local tips, and collaborate with colleagues to deliver seamless service across shifts, including nights and holidays.

Qualifications

• Previous experience in hotel front desk operations is a valuable asset.
• Strong customer service orientation with hospitality mindset.
• Excellent written and verbal communication skills.
• Able to multitask and stay organized under pressure.
• Willingness to work nights, weekends and public holidays.

Responsibilities

• Roll out the red carpet of hospitality from check-in to check-out.
• Communicate confidently with guests and colleagues for cohesive service.
• Resolve guest issues and turn challenges into memorable experiences.
• Promote hotel amenities and services with product knowledge.
• Share local knowledge on attractions and dining options with guests.
• Process reservations and manage guest accounts accurately.

Skills

Front desk operations

Customer service

Communication

Time management

Team collaboration

Shift flexibility

Job description

BreakFree Grand Pacific Resort is located on the picture perfect beachfront of Caloundra, with a range of one, two and three bedroom apartments and resort style pool it is a busy favourite for travellers seeking a leisurely break. There is plenty to keep you occupied during your down time. Visit one of the many shops, café’s or restaurants overlooking Pumicestone Passage or soak up the sun and surf across a range of the Sunshine Coasts finest beaches.

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.