Guest Service Agent

Accor; Adelaide; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

ALL Heartist Membership discounts

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty Program

Career development training

Global networking opportunities

Worldwide career growth opportunities

Job summary

Accor in Adelaide seeks a Guest Service Agent to deliver exceptional hospitality. You will welcome guests, manage check-ins/outs, and promote hotel amenities while leveraging your customer service skills. Prior experience in hotel front desk operations is preferred, along with proficiency in communication and time management. Accor offers benefits such as discounts, training support, and global networking opportunities. Join Accor and grow your career in a diverse and inclusive environment.

Qualifications

• Previous experience in hotel front desk operations is a valuable asset.
• Innovative approach to exceeding customer service expectations.
• Skilled at collaborating within teams, as well as working independently.
• Proven ability to multi-task and thrive under pressure.

Responsibilities

• Ensure every guest feels like a VIP from check-in to check-out.
• Communicate with guests and colleagues to ensure cohesive collaboration.
• Transform dilemmas into success stories alongside guests.
• Be knowledgeable about hotel amenities and local hotspots.
• Handle reservations and manage guest accounts accurately.

Skills

Customer service

Communication skills

Organizational skills

Team collaboration

Job description

Nestled within the heart of Adelaide's CBD, you will find Mantra Hindmarsh Square. The property offers a range of self-contained apartment-style hotel suites, as well as one and two bedroom suites. Mantra Hindmarsh Square also offers an on-site restaurant, DJ Diners, where breakfast is served daily and in-room dining is available. There is plenty to do in your leisure time. Take a brief stroll to Rundle Street and explore its iconic restaurants and pubs, visit Adelaide Oval, meet the animals of Adelaide Zoo, or enjoy a relaxing picnic at the Botanic Gardens.

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills And Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.