Sydney Harbour Ticket Seller - Guest-Focused & Fast-Paced

Journey Beyond; Sydney; On-site; AUD 30,000 - 39,000; Full time

Job summary

Journey Beyond is seeking a friendly Ticket Seller for Captain Cook Cruises Sydney Harbour to welcome guests at the wharf ticketing locations. You will process ferry and cruise tickets using POS systems, provide clear advice on timetables and boarding, and help diverse guests select the best harbour experiences.

You will contribute to smooth vessel turnarounds, maintain a tidy ticketing area, wear the uniform with pride, and uphold safety standards while working across wharf locations, including

Qualifications

• Previous customer service experience in a busy, face-to-face setting is highly regarded.
• Experience in tourism, hospitality or transport is valued.
• Great attitude and genuine care for guests is essential.

Responsibilities

• Sell ferry and cruise tickets using POS systems, handling EFTPOS accurately and securely.
• Help guests choose experiences with clear, confident timetables and boarding advice.
• Chat with guests from all walks of life to ensure they feel looked after.

Skills

Customer service

People skills

Ticketing

Education

Tertiary education in Tourism, Hospitality or Transport

Job description

Journey Beyond is seeking a friendly Ticket Seller for Captain Cook Cruises Sydney Harbour to welcome guests at the wharf ticketing locations. You will process ferry and cruise tickets using POS systems, provide clear advice on timetables and boarding, and help diverse guests select the best harbour experiences.

You will contribute to smooth vessel turnarounds, maintain a tidy ticketing area, wear the uniform with pride, and uphold safety standards while working across wharf locations, including