Guest Experience & Workplace Coordinator

CBRE Group, Inc.; Sydney; Vor Ort; AUD 60.000 - 75.000; Vollzeit

Zusammenfassung

Arkadia is seeking an Office Coordinator to supportArkadia Property and manage day-to-day Office Operations across our Sydney office. You will act as the primary point of contact for facilities, vendors and staff, ensuring a smooth, professional workplace experience.

The role emphasizes hospitality, attention to detail, and the ability to coordinate with multiple departments to deliver a high standard of service and secure workspace operations. Previous office management experience is essential.

Qualifikationen

• 5+ years of related work experience in workplace/office operations.
• Strong understanding of Australian business protocols.
• Excellent written and verbal communication skills.
• Ability to respond after hours for emergencies.
• Experience coordinating with vendors and building management.

Aufgaben

• Serve as primary contact for office, facilities, and building issues.
• Ensure WHS, fire safety, and security requirements are met.
• Operate audio-visual and video conferencing equipment.
• Induct and train new starters on office procedures.
• Maintain high standards of service and presentation.

Kenntnisse

Organizational skills

Problem solving

Communication

Vendor management

Team collaboration

MS Office

Video conferencing

Tools

MS Office

Video conferencing equipment

Jobbeschreibung

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

What We Do:

The Trade Desk is seeking an inspirational Workplace Manager join our dynamic Workplace Services team! Our Workplace Managers lead teams that are responsible for creating a best in class workplace experience by overseeing vendor services, driving workplace communications, establishing stakeholder relations, and identifying ongoing opportunities for improvement. This role covers a diverse range of responsibilities and is focused on owning and managing day-to-day operations for one of our office locations.

This person will be a strong Cultural Ambassador for The Trade Desk bringing first-class hospitality and a customer centric approach to work each day. Candidates must be able to work independently with little or no on-site supervision, be able to manage multiple projects in a fast-paced environment and have excellent written and verbal communication skills. The candidate should have strong mentorship qualities to guide and educate team members and office staff. This role is multi-faceted, dynamic and engaging; an upbeat, positive attitude is a must.

What You'll Do:

• Lead efforts to elevate the holistic workplace experience by demonstrating a strong hospitality focus across wide array of services such as: employee and guest arrival experience, office communications, food and beverage, facilities, health and safety, space planning, office culture activation, events support, and shipping and receiving
• Maintain and influence effective relationships with senior business leaders and teams across functional areas throughout the organization that effectively balance the needs of the workplace team, the office, and the business
• Lead communication efforts for our team, communicate difficult concepts across various platforms with professionalism, creativity, and clarity in a way that effectively influences others
• Partner with members of the Real Estate and Workplace Services team and other departments to help ensure successful completion of special office projects
• Actively assess the pulse of the office by engaging with employees at all levels of the organization and sharing insights with the workplace leadership team in order to achieve successful organizational outcomes
• Use independent judgment, proactively and efficiently manage end to end workplace operations, create and implement scalable process and procedures, manage budgets, and oversee delivery of programs and services that positively impact the workplace culture and employee productivity
• Coach and mentor other members of the team and provide guidance on complex issues facing the workplace organization
• Identify, negotiate, and manage strategic vendor relationships and address service concerns through timely feedback and performance reviews
• Delegate and prioritize effectively while balancing competing priorities
• Regularly exercise discretion and independent judgement to implement important action
• Understand importance of local government nuances and rules & regulations
• Partner with HR and building management to communicate information to employees and visitors in a timely manner to ensure a safe and secure workplace for everyone
• Work closely with other managers and senior leaders to coordinate across departments and build The Trade Desks organizational capabilities
• Maintain broad understanding of the processes, procedures, and systems used to accomplish teams work and familiarity with the underlying concepts in other disciplines within the function

Who You Are:

• 5+ years of related work experience and experience within tech sector is a plus
• Strong understanding of Australian business protocols.
• Excellent organizational and problem-solving skills, be solution focused, have high EQ, be professional, collaborative, reliable, and have a genuine interest in providing excellent overall service
• Passion your work matters, and you deliver it with an upbeat, positive attitude with attention to detail
• Grit sometimes solutions take creative thinking and multiple iterations. You are resilient to finding solutions
• Excellent Decision Quality Know when to escalation and when to decide. Understand how decisions can have impact across teams, offices, and global objectives
• Strong team player with experience working with C‑Suite and Executive levels
• Experience managing team members and external vendors
• A creative mind with an ability to suggest innovative ideas and improvements
• Strong business acumen and knowledge of business insights
• Excellent written and verbal communication skills, in both large and small groups
• Proficient in MS Office Suite Word/Excel/PowerPoint
• Able to respond after hours for emergencies and able to work outside of designated hours as needed

Arkadia is a privately owned diversified investment group with extensive in-house management capability in Commercial Property, Hotels, Hospitality and Investment Management. We execute our investment mandate via our three core business pillars Arkadia Property, Arkadia Hospitality and Arkadia Capital.

Our Purpose is entrepreneurship that builds long term value through shared success, creating experiences and memories.

Arkadia is strongly positioned to take advantage of opportunities arising from evolving markets. As a private group, our size and scale allow us to be both nimble and dynamic in how we manage our existing assets and take advantage of new opportunities as they arise.

We are looking for an Office Coordinator to support Arkadia Property and provide office management support for the broader Group.

Arkadia Property has a clear investment mandate to acquire and manage high-quality commercial property assets, with a focus on retail, in Metropolitan areas on the eastern seaboard of Australia that have significant potential for underlying growth in land value and/or a distinct continuing advantage or driver of value.

This role is a support to the overall business, providing administrative, guest relations, and general office support to ensure the office runs smoothly.

The ideal candidate will be detail orientated, authentic, curious, takes the initiative and is an excellent communicator. Ideally the candidate will have a background in office support and management or demonstrated skill sets that will suit the role.

Key Responsibilities

Office Coordination

• Is the key contact for all office, facilities and building management issues and enquiries from staff and external parties. Escalates any more complex issues or potential risks to the Property Manager or the building.
• Ensure all office Work, Health and Safety, fire safety and security requirements are met. Be the key contact for Arkadia for all facilities and office stakeholder enquiries, ongoing maintenance and work performed by our external contractors.
• Confidently operate the Audio Visual and video conferencing equipment including setup for presentations and troubleshooting.
• Induct and train all new starters on our office management procedures and facilities. Ensure internal procedures and checklists are completed including procurement and set up of required hardware and software.
• Be responsible and accountable for ensuring all Office Management activities and Operations are delivered to the highest standards of service and presentation within all areas of our office including reception, meeting rooms, workspaces, kitchen and other facilities within our occupancy. Responsible for managing the