Shuttles Operations Lead

Australia Zoo; Beerwah; On-site; AUD 70,000 - 90,000; Full time

Job summary

Australia Zoo is seeking a Shuttles Supervisor to lead the shuttle operations team. You will oversee daily activities, ensure guest service excellence, and coordinate rosters, timesheets, and staff training to maintain high safety and efficiency standards.

The role requires hands-on leadership, strong communication, and the ability to manage busy, high-pressure shifts while delivering an outstanding visitor experience.

Qualifications

• Customer service excellence and guest-focused approach.
• Clear communication with guests and team members.
• Ability to supervise daily shuttle operations and staff.
• Experience in rostering on-shift staff and timesheets.
• Mentoring and up-skilling shuttle team members.

Responsibilities

• Supervise daily shuttle operations and staff performance.
• Provide excellent guest service and handle enquiries.
• Organise staff rosters and monitor leave within the team.
• Coordinate duties, breaks and daily sheets for staffing needs.
• Conduct toolbox meetings to surface queries and concerns.
• Ensure shuttle buses and buggies operate to standard daily.
• Maintain safety checks and report issues to management.
• Drive shuttle or assist with transport as required when on shift.
• Assist with concierge duties and coordinate guest transport needs.
• Coordinate transfers for guests staying at the Crocodile Hunter Lodge.

Skills

Customer service

Communication

Team supervision

Roster planning

Staff training

Problem solving

Job description

Australia Zoo is seeking a Shuttles Supervisor to lead the shuttle operations team. You will oversee daily activities, ensure guest service excellence, and coordinate rosters, timesheets, and staff training to maintain high safety and efficiency standards.

The role requires hands-on leadership, strong communication, and the ability to manage busy, high-pressure shifts while delivering an outstanding visitor experience.