Guest Experience Supervisor, Concierge Services

Autograph Collection; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Autograph Collection is seeking a dedicated Concierge/Guest Services professional to join our Sydney team. You will respond to guest requests, coordinate with hotel departments, and provide accurate information about local amenities and services.

This role emphasizes guest satisfaction, professional communication, and proactive problem-solving in a hospitality-forward environment. Located at 11 Hickson Road, Walsh Bay, you will represent the Autograph Collection standards, support a rotating

Qualifications

• Previous experience in Concierge, Guest Services, Front Office, or a hospitality environment.

Responsibilities

• Welcome and acknowledge each guest with a smile, eye contact and a friendly verbal greeting, using the guest's name when possible.
• Actively listen and respond positively to guest questions, concerns and requests to resolve issues and build trust.
• Anticipate guests' service needs and act on preferences whenever possible.
• Address guests' service needs in a professional, positive and timely manner.
• Coordinate with other departments (e.g., Bell staff, Housekeeping) to resolve requests.
• Review logs and ensure outstanding requests are prioritized and resolved.
• Maintain confidentiality and protect company assets and information.
• Follow company policies, maintain professional appearance, and uphold safety standards.

Skills

Concierge experience

Guest services experience

Front office experience

Hospitality background

Job description

Autograph Collection is seeking a dedicated Concierge/Guest Services professional to join our Sydney team. You will respond to guest requests, coordinate with hotel departments, and provide accurate information about local amenities and services.

This role emphasizes guest satisfaction, professional communication, and proactive problem-solving in a hospitality-forward environment. Located at 11 Hickson Road, Walsh Bay, you will represent the Autograph Collection standards, support a rotating