Guest Experience Expert

66YKJ; Melbourne; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Exclusive staff discounts on F&B and酒店

Life with the Works program – flexible

Training programs and career growth

Employee Assistance Program

Referral incentives

Largest hotel network in the world – D

Job summary

AC Hotels Marriott International is seeking a Guest Service Agent in Melbourne's Southbank. This part-time role focuses on delivering exceptional guest experiences, fielding enquiries, and supporting the guest services team with daily operations.

You will know the hotel and local area inside-out to exceed guest expectations, assist with room assignments per guest requests, and help verify billing while maintaining meticulous service standards in a fast-paced environment.

Qualifications

• OPERA PMS experience or equivalent required.
• Relevant experience in a similar role.
• Working rights in Australia.
• Enthusiastic to elevate your career.

Responsibilities

• Support Guest Services team with general operational tasks.
• Be an expert on the hotel and surrounding area to exceed guest expectations.
• Assign rooms according to guest requests and preferences.
• Handle general hotel enquiries and engage guests through experiences.
• Assist with verifying and adjusting billing for guests with attention to detail.
• Build and strengthen relationships with guests to enable future bookings.

Skills

OPERA PMS experience

Guest services experience

Self-motivated

Can-do attitude

Fast-paced environment

Education

High school diploma or GED

Job description

Additional Information

Job Number 26146437

Job Category Rooms & Guest Services Operations

Location 201 Normanby Road, Southbank, Melbourne Victo 3006, AustraliaVIEW ON MAP

Schedule Part Time

Located Remotely? N

Position Type Non-Management

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest’s stay, AC provides everything you need and nothing you don’t. Be a part of our global tribe and work with like-minded people. To those cultural innovators, join us as a Guest Service Agent today. Use your inner creativity and love for art, design, and culture to engage and inspire guests.

Position Summary

• Support your like-minded Guest Services team with general operational tasks
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
• Assign rooms according to guest requests and preferences whenever possible
• Handle general hotel enquiries, engage and inspire guests through each guest experience
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
• Build and strengthen relationships with existing and new customers to enable future bookings

About You

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to elevate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

AC Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.

Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.