Guest Experience & Security Specialist

Peninsula Hot Springs Pty; Fingal; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Complimentary bathing for you and your

Discounts on dining, retail and spa

Access to wellness activities

Supportive, inclusive team environment

Website career opportunities

Résumé du poste

Peninsula Hot Springs Pty is seeking a Security & Guest Support Officer to ensure safety for guests, staff and the facility. You will follow SOPs, handle security issues and assist with first aid when required.

Role involves patrolling, incident reporting and liaising with emergency services. The ideal candidate holds a Victoria security license, with a preference for a Certificate 2 in Security Operations and checks in place to support ongoing guest service excellence.

Qualifications

• Valid Victoria Security Guard license
• Desirable Certificate 2 in Security Operations
• Experience as Security Guard or Crowd Controller in large facilities
• Current Working With Children Check or willingness to obtain
• Current Police Check or willingness to obtain
• Strong written and verbal communication skills
• Physically fit with ability to perform manual handling
• Ability to prioritise tasks under pressure

Responsabilités

• Monitor and patrol Peninsula Hot Springs property including bathing facilities and car park
• Investigate irregularities and guard against unlawful behaviour
• Support in guest management
• Maintain an activity log and prepare surveillance reports
• Attend to incidents and emergencies and follow Duty Manager directions
• Coordinate with Victoria Police and Ambulance Victoria as needed
• Complete detailed incident reports for the shift
• Monitor CCTV systems
• Support operations during busy periods to maintain guest experience

Connaissances

Security operations

Guest management

Incident reporting

Communication skills

Physical fitness

Formation

Certificate 2 in Security Operations

Working With Children Check

Police Check

Description du poste

Peninsula Hot Springs Pty is seeking a Security & Guest Support Officer to ensure safety for guests, staff and the facility. You will follow SOPs, handle security issues and assist with first aid when required.

Role involves patrolling, incident reporting and liaising with emergency services. The ideal candidate holds a Victoria security license, with a preference for a Certificate 2 in Security Operations and checks in place to support ongoing guest service excellence.