Guest Experience Officer

Belgravia Health & Leisure Group Pty Ltd; Canberra; On-site; AUD 30,000 - 39,000; Full time

Job summary

Belgravia Leisure is hiring Guest Experience Officers for weekends at Stromlo Leisure Centre, ACT. You’ll deliver warm service across reception and café, promote memberships, and handle enquiries to build community engagement.

Join a high-energy team, manage tours, process memberships, and support the guest experience with a proactive attitude. A strong customer focus and cash handling skills are essential.

Qualifications

• Experience in customer service and sales roles.
• Ability to work weekends and in a fast-paced environment.
• Strong interpersonal skills and clear communication.

Responsibilities

• Achieve set sales targets daily.
• Provide exceptional guest experience in person and on the phone.
• Handle enquiries and tours to convert to memberships.
• Process memberships and data entry per policies.
• Operate POS and cash handling per procedures.
• Maintain knowledge of centre services and activities.

Skills

Customer service

Sales

Teamwork

Cash handling

Education

First Aid Certificate (Level 2)

Current CPR

Working with Children Check

National Police Check

Tools

POS systems

Job description

ACT, Stromlo Leisure Centre - Stromlo 2611

ACT, Stromlo Leisure Centre - Stromlo 2611

• Are you passionate about promoting aquatic and leisure activities to the community
• Do you possess outstanding people skills with the ability to generate leads
• Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service

About the Role

We’re excited to be recruiting our next team of Guest Experience Officers to work weekends in a high-energy, customer-focused environment. This dynamic role spans across both reception and café, and includes:

Welcoming members and guests with warmth and professionalism Selling memberships and handling general enquiries Making barista-style coffees and providing café service Supporting the overall guest experience with a proactive and positive attitude We’re looking for individuals who are: Energetic and confident in fast-paced settings Passionate about customer service and community engagement Comfortable multitasking across different areas of the centre. Available to work weekends

Key accountabilities include:

• Achieve set sales targets on a daily basis
• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policy
• To have a current and informed knowledge of all centre services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

About You

You have experience in working in a team to achieve collective and individual targets. Possessing strong communication skills, you are able to build rapport and positive relationships with people. Ideally you will have at least 2 years’ experience in delivering strong customer experience and sales. With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.

You are tech savvy and have strong sales knowledge and understanding of sales-related performance KPIs. You also have strong interpersonal skills and the ability to communicate with a diverse range of guests. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.

About the Qualifications

• Current First Aid Certificate (Level 2)
• Current CPR
• Current Working with Children Check (or equivalent)
• Current National Police Check
• Customer service and sales experience
• Experience in achieving collective and individual targets
• Ability to work independently and in a team environment
• Passion for customer experience
• Strong interpersonal skills and the ability to communicate with a diverse range of guests

About the Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 150 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.