Guest Experience Maestro — Fine Dining & Events

Tower Lodge; Pokolbin; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Employee Discounts

Being part of a dedicated team

Job summary

Tower Lodge in the Hunter Valley is seeking a Front-of-House All-rounder to work across our restaurant, guest services, cellar door and events. You will welcome guests with warmth and professionalism from arrival to departure.

The ideal candidate has experience in guest services or hospitality, is comfortable in fine dining settings, and can share local knowledge. Availability for evenings, weekends and public holidays is required; Australian residency preferred.

Qualifications

• Previous experience in a Guest Services, Front-of-house or Hospitality/Food Service Role.
• Experience in fine dining and knowledge of and interest in wine will be favourably viewed.
• High level of communication skills.
• Sound knowledge of the local area.
• High grooming and presentation standards.
• Confidence in dealing with guests from all backgrounds and nationalities.
• Current First Aid Certificate (or willing to obtain).
• Current Responsible Service of Alcohol (or willing to obtain).
• Reliable transport.

Responsibilities

• Proactively engaging with our guests providing a warm, welcoming and inclusive experience from arrival to departure.
• Work across our restaurant, guest services, cellar door and events.
• You must be available to work a range of shifts, including evenings, weekends and public holidays.

Skills

Guest Services Experience

Fine Dining Knowledge

Wine Knowledge

Strong Communication

Local Area Knowledge

Grooming Standards

Guest Diversity Handling

First Aid Certificate

Responsible Service of Alcohol

Reliable Transport

Job description

Tower Lodge in the Hunter Valley is seeking a Front-of-House All-rounder to work across our restaurant, guest services, cellar door and events. You will welcome guests with warmth and professionalism from arrival to departure.

The ideal candidate has experience in guest services or hospitality, is comfortable in fine dining settings, and can share local knowledge. Availability for evenings, weekends and public holidays is required; Australian residency preferred.