Guest Experience Leader - Front Office (Rotating Schedule)

Accor Apartments & Realty; Naturaliste; On-site; AUD 65,000 - 75,000; Full time

Job summary

Accor Apartments & Realty is seeking a Front Office Supervisor to lead the guest journey from check-in to checkout. You will guide the Front Office team, ensuring smooth operations and a welcoming atmosphere across shifts.

Key responsibilities include directing daily front desk activities, mentoring staff, and collaborating with guests to resolve issues while supporting roster planning. Flexibility for nights and weekends is essential to succeed in this role.

Qualifications

• Experience in Hotel Operations with leadership potential.
• Experience with reservation and property management systems is a plus.
• Strong organisational and time-management skills under pressure.
• Excellent written and spoken communication.
• Ability to work a flexible rotating schedule including nights, weekends, and public holidays.

Responsibilities

• Lead the front office's day-to-day operations with expertise.
• Mentor the Front Office Team, nurturing growth and skill-building.
• Collaborate with guests to find solutions for challenges that may arise.
• Contribute to roster planning and preparation.

Skills

Hotel Operations

Customer Service

Multi-tasking

Communication

Flexible schedule

Tools

PMS (Property Management)

Reservation systems

Job description

Accor Apartments & Realty is seeking a Front Office Supervisor to lead the guest journey from check-in to checkout. You will guide the Front Office team, ensuring smooth operations and a welcoming atmosphere across shifts.

Key responsibilities include directing daily front desk activities, mentoring staff, and collaborating with guests to resolve issues while supporting roster planning. Flexibility for nights and weekends is essential to succeed in this role.