Guest Experience Lead — Luxury Front Office

Skycity

Adelaide

On-site

AUD 70,000 - 95,000

Full time

2 days ago
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Job summary

SkyCity Adelaide, a luxury hotel within a renowned integrated resort, seeks a Front Office Duty Manager to oversee daily operations, elevate guest experiences, and lead a high-performance team. You will report to the Front Office Manager and coach staff to deliver confident, warm, and consistent service while maintaining polished standards across the front desk and related touchpoints.

The role emphasizes leadership, guest-centric service, and collaboration with hotel leadership to sustain the

Responsibilities

  • Oversee daily Front Office operations and drive guest experiences.
  • Lead a high-performance Front Office team.
  • Coach staff to deliver confident, warm and consistent service.
  • Maintain polished standards across the front desk and related touchpoints.
  • Report to the Front Office Manager and support staff development.

Job description

SkyCity Adelaide, a luxury hotel within a renowned integrated resort, seeks a Front Office Duty Manager to oversee daily operations, elevate guest experiences, and lead a high-performance team. You will report to the Front Office Manager and coach staff to deliver confident, warm, and consistent service while maintaining polished standards across the front desk and related touchpoints.

The role emphasizes leadership, guest-centric service, and collaboration with hotel leadership to sustain the

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