Guest Experience Lead — Inclusive Store Leadership

lululemon; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base pay

Team bonus program

Paid time off

Employee discounts

Fitness/yoga classes

Parenthood top up

Professional development

Job summary

lululemon is seeking a Guest Experience Lead to join our store team. You will lead from the floor, delivering an exceptional and inclusive guest experience, while educating guests on product features and fit.

You will contribute to store performance by achieving daily sales targets, supporting hiring and training, and fostering a collaborative, energetic environment that reflects our brand values.

Qualifications

• 1 year retail or customer experience.
• Some experience in leading, mentoring, or delegating with others.
• Education: High school diploma or equivalent or higher.

Responsibilities

• Lead the floor to deliver an exceptional and inclusive guest experience.
• Provide ongoing technical product education to guests.
• Support store leadership and contribute to daily sales targets.
• Participate in hiring, onboarding, and training.
• Provide feedback and coach team members.
• Foster a respectful and collaborative team environment.

Skills

Customer service

Leadership

Communication

Education

High school diploma or equivalent

Job description

lululemon is seeking a Guest Experience Lead to join our store team. You will lead from the floor, delivering an exceptional and inclusive guest experience, while educating guests on product features and fit.

You will contribute to store performance by achieving daily sales targets, supporting hiring and training, and fostering a collaborative, energetic environment that reflects our brand values.