Guest Experience Lead - Front Office Duty Manager

Kpat Hotels; Sunshine Coast Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Avani Mooloolaba Beach Hotel is seeking an exceptional Front Office Duty Manager to shape guest connections at our new waterfront property. You will oversee reception, guest services, and lobby operations, lead a high-performing team, and act as Manager on Duty when required.

Your role includes handling guest feedback, ensuring efficient check-in/check-out, upselling opportunities, and maintaining brand standards.

Qualifications

• Minimum experience as Front Office Supervisor, Duty Manager, or similar leadership role.
• Strong knowledge of hotel operations and guest service standards.
• Excellent communication and interpersonal skills.
• Proven ability to lead and develop a high-performing team.

Responsibilities

• Oversee daily Front Office operations including reception, guest services and lobby management.
• Lead, coach and motivate Front Office team members to deliver outstanding guest experiences.
• Handle guest feedback, complaints and service recovery professionally.
• Ensure efficient check-in and check-out processes.

Skills

Front Office leadership

Hotel operations

Guest service standards

Team development

Conflict resolution

Opera Cloud

Roster management

Guest service mindset

Tools

Opera Cloud

Job description

Avani Mooloolaba Beach Hotel is seeking an exceptional Front Office Duty Manager to shape guest connections at our new waterfront property. You will oversee reception, guest services, and lobby operations, lead a high-performing team, and act as Manager on Duty when required.

Your role includes handling guest feedback, ensuring efficient check-in/check-out, upselling opportunities, and maintaining brand standards.