Guest Experience Lead - Front Desk

WW_AU - WeWork Australia Pty Ltd; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

WeWork Australia Pty Ltd is seeking a Front Desk Associate to be the welcoming face for members and guests. You will support the Community Management team across weekday operations, greeting visitors, managing mail, and promoting services to enhance the member experience.

Ideal candidates are people-focused with strong communication skills, comfortable with basic computer tasks, and ready to represent the brand across a vibrant community.

Qualifications

• Must enjoy meeting new people and delivering great service.
• Strong interpersonal and communication skills for guest interactions.
• Comfortable representing the WeWork brand to members and guests.

Responsibilities

• Greet members and guests with a warm, professional presence.
• Cover the front desk during standard business hours and be on-site contact.
• Assist with mail, packages and general front desk operations.
• Provide space orientation and relevant information to first-time visitors.
• Promote WeWork products and services to members where appropriate.
• Support building operations and maintain a clean, organized reception area.

Skills

People person

Interpersonal skills

Brand ambassador

Customer service experience

Communication skills

Basic computer skills

Education

Secondary school certificate

Job description

WeWork Australia Pty Ltd is seeking a Front Desk Associate to be the welcoming face for members and guests. You will support the Community Management team across weekday operations, greeting visitors, managing mail, and promoting services to enhance the member experience.

Ideal candidates are people-focused with strong communication skills, comfortable with basic computer tasks, and ready to represent the brand across a vibrant community.